Reduce Missed Visits and No Access in Housing

Across the sector, housing teams are finding it harder to gain access to homes for repairs, inspections and safety checks – making it harder to keep work on track and maintain clear evidence of tenant contact.

Does this sound familiar?

  1. Contractors arrive at a property, but no one’s home.
  2. Teams make repeated calls or send letters without knowing whether messages were received.
  3. Appointments are missed and repairs are delayed.

It’s rarely a repairs capability issue. The real challenge is how tenant communication and case management work together.

When communication and case information sit in different places, it becomes harder to confirm appointments, track contact attempts and maintain a clear picture of the situation.

Housing organisations improving access are focusing on connecting  tenant contact, service workflows and case visibility.

How Clyde Valley improved repairs access

Clyde Valley introduced a more joined-up approach to managing tenant contact and housing cases, allowing teams to raise repairs more quickly and manage appointments more effectively.

Clyde Valley Housing Association

The results included:

  1. 21,000 repairs raised at first contact
  2. 40% decrease in complaints
  3. Appointments offered during the initial conversation
  4. Faster logging of repairs with contractors
  5. More repairs completed right first time.
Read the case study

See how tenant engagement and case management work together

Many housing teams find it easiest to understand the approach by seeing how tenant contact and case management work together in practice.

In a short walkthrough we’ll show you how you can:

  1. Raise repairs during the first contact
  2. Maintain a clear record of tenant communication
  3. Manage appointments more effectively
  4. Gain better visibility across housing cases.

Book a walkthrough

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Discover how to reduce missed visits, speed up repairs and gain full visibility across cases.

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