Anticipate and address potential rent payment challenges before they escalate with Rent-IQ. By leveraging predictive analytics, you can identify at-risk tenants and proactively engage them with early warnings and tailored support.
of income managers have reported higher rent arrears
rise in the number of households in rent arrears attributed to increased cost of living
total value of rent arrears (11% increase since 2022) as housing providers struggle to collect payments
Rent-IQ® is software designed to analyse rent payment patterns. It helps housing providers and income officers mitigate non-payment risk and optimise resource allocation, saving valuable time and money otherwise spent on debt collection. By focusing on high-risk cases, property managers can efficiently allocate staff resources, ensuring maximum effectiveness in rent management and tenant support.
Know which tenants will have trouble paying before it becomes a problem
Proactively and automatically warn tenants of the imminent issues and offer a helping hand
Automate case management to keep your revenue targets on track.
Save time and money that would have otherwise been spent on debt collection
Prioritise staff time on high-risk cases so resources are maximised.
Recognise changes in tenant behaviour and take action with automated responses and management.
Streamline operations and boost efficiency by automating manual tasks. Seamlessly integrate with your existing telephony and housing management software.
Reduce manual tasks and improve productivity
Integrates with existing telephony and housing management software
Transparent, competitive and inclusive cost model
Rent-IQ includes call handling, case management, prioritisation, predictive analytics, campaigns, workflows and reporting.
Rent-IQ is a solution on our Liberty platform. With user-friendly, AI-driven tools, you transform quickly to automate processes, streamline workflows and make managing tasks and tenant engagement easier, quicker and more productive.
Easy data integration
Access all tenant information in one place.
Tenant history
See a complete view of tenant payment data.
Payment behaviour alerts
Use AI to recognise changes in tenant payments.
Prioritisation
Identify which tenants need attention.
Case notes & management
Easy-to-use case note entry, repeat call lists and reporting.
Task automation
Generate call lists and recordings, all linked to tenant records.
Proactive communications
Automated comms to tenants through email, phone and SMS.
Payment management
Easily manage payment plans and lease terminations.
Rent arrears within social housing have reached worrying levels. However, future-focused leaders have the power to usher in a new era of financial sustainability in the sector, through strategic implementation of the right technology.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed
