AI Autonomous Agents: Deliver Seamless Customer Conversations Without Losing the Human Touch

Deploy AI-powered autonomous agents across voice and digital channels in your contact centre to resolve enquiries end-to-end, guide customers through journeys and take action across systems – escalating seamlessly to your team when human support is needed. Powered by natural language understanding (NLU), speech recognition and text-to-speech for interpreting intent and enabling voice and digital interactions that support independent decisioning, workflow execution and secure, outcome-driven service delivery in modern contact centres.

AI autonomous agents that deliver end-to-end customer resolution

Traditional virtual agents handle enquiries. Autonomous agents go further by resolving requests, executing workflows and delivering outcomes across the entire customer journey.

Using a combination of conversational AI, workflow automation and real-time decisioning, Netcall’s autonomous agents can manage complex, multi-step interactions from start to finish – without constant user input or manual intervention.

They understand intent, guide users through processes and take action across your systems to complete tasks, reducing effort for both customers and your teams.

Deliver efficient, always-on customer service at scale with voice and digital autonomous agents

Available 24/7 across voice and digital channels, our autonomous agent software brings various benefits to the team and helps organisations improve efficiency while maintaining high‑quality customer experiences.

Resolve requests end-to-end

Go beyond handling enquiries to completing full customer outcomes. Autonomous agents take action across systems to resolve requests in a single journey – reducing repeat contact and unnecessary effort.

Icon of headset, speech bubble and cogs

Reduce pressure on contact centre teams

Remove repetitive, transactional work so humans can focus on complex, sensitive or high-value interactions that require judgement and empathy.

Improve customer experience

Deliver faster, more consistent outcomes across every channel, with fewer handoffs, less repetition and significantly reduced resolution times.

Lower operational costs

Reduce contact volumes and handling times through automation, while increasing resolution rates and operational efficiency.

Key features of our powerful AI agent solution

Our AI autonomous agent software uses conversational AI, NLU and agentic workflows to manage customer interactions end-to-end, across voice and digital channels. The solution also streamlines your operation with an all-in-one interface that gives your team full context, even when customers switch channels, while enabling agents to execute tasks, make decisions and complete resolutions across connected systems.

The Rotherham NHS Foundation Trust

“Using Liberty Converse’s autonomous agent reporting, we run live observe–learn–improve cycles on real staff interactions. By analysing conversations as they happen, we surface gaps missed in testing, unmet intents, unexpected pathways, ambiguous language and tune journeys within minutes, not release cycles. This rapid feedback loop ensures our autonomous assistant is continuously refined – improving accuracy, coverage and user experience every day.”

James Rawlinson

Director of Health Informatics, The Rotherham NHS Foundation Trust

Read their story

See our AI autonomous agent in action

Discover how to boost customer satisfaction with excellent call quality, intelligent routing and customisable voice options across chat, email, text and social media on any device.

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Unlock efficiency and increase customer satisfaction with Netcall’s autonomous agent

Get in touch with our team to see how our autonomous agent solution can support your service goals and streamline your operations.

See it in action Explore Liberty Converse

Essential customer engagement tools for modern service teams

Our cloud customer engagement solutions bring together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

AI Autonomous Agents

Agentic AI support that handles more complex tasks autonomously, helping customers resolve their enquiries.

AI Virtual Assistants

Intelligent assistants that work across voice and digital channels automating routine enquiries. and reducing workload for your team.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

Agent Productivity

A single workspace that brings all customer context and interaction tools together for seamless handling.

Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.