On Track for Tomorrow:
Digital Solutions for TOCs Transitioning to GBR

Netcall empowers Train Operating Companies (TOCs) to navigate this transformation with confidence. Our low-code, AI-powered automation solutions are built for rail – streamlining operations, reducing digital backlogs and future-proofing services ahead of the Great British Railways (GBR) transition.

If you are facing challenges or just want to bounce around some ideas, we’d love to hear from you. Fill out the form and we’ll schedule a call.

David Oliver, Director of Transport at Netcall

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Trusted by the rail industry

We are already working with key players in the sector – our solutions are proven, ready to deploy and built to support TOCs through the transition to Great British Railways and beyond.

Transport for London

“The solution has improved efficiency, collaboration and compliance while creating opportunities for future enhancements and information sharing across the industry. It’s inspiring to see how technology can solve complex regulatory and operational challenges in large infrastructure organisations.” 

Andy Gordon

Principal Engineering Leader, Engineering Delivery Transformation, Transport for London

“We’re committed to growing our application delivery during CP7 and beyond. We extended our partnership with Netcall until 2029 to ensure we offer our customers a comprehensive range of solutions.” 

Steve Bell

Head of Digital Factory, Network Rail

“The agent dashboard is a game changer for our team – everyone knows what’s happening and it’s improved their work lives. It’s now easy for us to make changes ourselves, which was impossible before. Our agents can now deliver their best service and they are also empowered to suggest new additions to enhance our delivery to customers even more.”  

Nara Burne

Business Change Manager – CX, East Midlands Railway

Challenges TOCs face today will only become more pressing

Growing digital
backlog

More projects
than progress

icon of headset, speech bubble and cogs

Legacy
systems

Outdated tech slowing innovation

Icon of people network

Resource
constraints

Too few people, too many priorities

Icon of workflow

No clear GBR
strategy

Reactive planning risks falling behind

Performance pressures
mounting

Compliance and service KPIs under strain

Netcall helps TOCs overcome these challenges with scalable, intelligent automation tailored to the rail sector.

3 reasons why train operating companies must act now

Delaying digital transformation could leave your TOC behind. The transition to GBR will bring:

Number 1 in a circle

Increased government
scrutiny

Number 2 in a circle

Rising performance
pressures

Number 3 in a circle

The need for seamless
passenger experiences

Your digital partner for the GBR journey

The unification of track and train operations under GBR is a once-in-a-generation opportunity to modernise the UK’s railway system. Netcall’s low-code, AI, contact centre and RPA solutions help TOCs to:

  • Integrate disparate systems
  • Automate key processes
  • Deliver consistent digital experiences
  • Accelerate transformation across operations, customer services, internal workflows and beyond.

We simplify complexity and speed up delivery – helping TOCs stay agile and resilient throughout the GBR transition.

Yellow and blue train pulling into platform

Practical applications you can kick-start today

Passenger experience

Real-time train tracking, journey planning, loyalty programs

Operational efficiency

Crew deployment, disruption management, real-time monitoring

Maintenance and assets

Predictive maintenance from trains to tracks

Customer support

Chatbots and automated workflows

Delivering smarter digital services across the UK’s rail network

2,000+ hours

Manual works saved across skilled engineering staff

Transport for London’s story

5 weeks

To deploy webchat and voice calls, improving customer experience

East Midland Railway’s story

48%

Net Promoter Score increase for NCB with automated report generation and management

NCB’s story

600+

Different requests per month handled through the digital RAMS approval system

Network Rail’s story

Seamless integration, smarter operations, happier passengers

Low-code integration

Rapidly build scalable apps for operations, customer service and data management – without heavy coding

AI-powered automation

Automate ticketing, scheduling and support. Improve customer satisfaction and operational planning

Robotic process automation

Streamline repetitive tasks like data entry and claims processing. Free up staff for higher-value work

Unified digital practices

Create consistent standards and platforms across TOCs for real-time tracking, customer apps and backend systems

Don’t let the transition to GBR catch you off guard

Digital readiness today means operational success tomorrow

Let Netcall help your TOC unify operations, streamline processes and deliver a consistent, seamless passenger experience.

Customer video | Network Rail

Discover how Network Rail uses low-code to build a seamless end-to-end works approval system

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Event | TransCityRail North 2025

Find out more about our attendance at this premier event and book at meeting with our Director of Transport.

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Infographic | How low-code is transforming field services and site operations

Half of desk-based work-time is unproductive. Discover how to transform at speed and save resources.

eBook | Accelerating Digital Initiatives

eBook | Accelerating Digital Initiatives

In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.