Modernise Citizen 
Engagement with an AI-enhanced 
Contact Centre

Liberty Converse is an AI contact centre for local government that helps councils manage voice, chat, email and messaging in one place. AI triages and prioritises queries so agents respond faster, more accurately and with full-service context.

“Liberty Converse uses advanced natural language processes (AI) to understand and respond to our wide range of our customers’ queries. This means our residents receive quick, accurate help – regardless of what they’re contacting us about – online, over the phone or via webchat.”

Clare Evans

Transformation Director, Tewkesbury Borough Council

Deliver smarter service with a contact centre for councils

As an AI-powered contact centre, Liberty Converse helps streamline citizen interactions, reduce call volumes and provide accurate, joined-up responses across every channel. With AI, automation and integration with council systems, your contact centre becomes smarter, more agile and ready for future service transformation.

Fragmented services and systems

Connect your contact centre to council systems for faster, joined-up responses.

High demand, limited resources

Automate routine enquiries and intelligently route complex cases.

Inconsistent citizen experience

Deliver personalised,  accurate and timely communication.

Future change and transformation

Support Local Government Reorganisation (LGR) and service transformation projects without disruption.

Key capabilities for councils

Our local government contact centre software is designed to handle the complexity, compliance and service volumes councils face every day.

Omnichannel communication

Manage calls, emails, web chat and social media from one interface.

Intelligent routing and case management

Automatically direct enquiries to the right team, reducing delays and errors.

Self-service and AI support

Liberty Converse’s autonomous agent handles common queries instantly, freeing staff for higher-value interactions.

Integration with council systems

Link to housing, benefits, environmental, or CRM systems for seamless service.

Performance insights

Track KPIs, monitor service levels and identify opportunities to improve across teams.

Part of Liberty for Local Government

Part of the Liberty platform for local government, Liberty Converse provides an AI contact centre that works seamlessly with Citizen Hub.

Together, they support end-to-end digital service delivery across your council – from first contact through to resolution – without duplication or disconnected processes. If you’re exploring AI for your council, you can speak to a specialist.

End-to-end service delivery

Combine digital front doors, contact centre engagement, workflow and case management on a single platform designed for councils.

Liberty for Local Government


Transform your council’s contact centre with Liberty Converse

Explore Liberty Converse Start your journey today
Watch how councils use AI to handle enquiries