Lancashire County Council | Powering welfare case efficiency
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
Ashfield District Council embraces digital transformation
Ashfield District Council’s digital transformation team aspires to make every service available to residents online. Serving four distinct community areas, they’re an ambitious and enterprising council with a clear vision. To achieve it, the team needed a solution that would enable them to build apps quickly without much technical support — delivering easy-to-use services with limited resources.
As a team, they discussed whether to buy ready-made solutions or create their own. Their preference was to build their own solutions, which they could do with low-code. They used Liberty Create, our low-code platform.
“We want to lead on digital, with solutions that are pleasing and accessible for customers, and we want to use cutting edge technology to make every service easy for customers to use.”
Vicky Green
Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council
3
people to deliver
24/7
resident services
Increased
app sharing with other councils
Low-code enabled rapid app builds without much technical support. This is good for the business side of the council and complies with their IT and security policies.
At first, there was a lot to learn. As with all new skills and processes, there were a few bumps in the road. They were not just shifting old processes to new tech, transformation was more like a process of continuous improvement and managing expectations.
As a #localdigital #digitaldeclaration signatory, Ashfield has a goal to share transformation progress with other councils. App-in-a-week is a practical way to live out these values.
In February 2021, Ashfield joined a Netcall Community build with three other councils and the Environmental Health Inspections module was built in a week.
Ashfield has benefitted from Netcall’s Community Forum and the opportunity to share apps with other councils.
Their team found the Netcall Community to be a great resource where they could get specialised answers to their questions from other developers, which was reassuring.
The plan is to enhance the Residents’ Portal, adding more services and an online calendar of bin collection dates. It’s ambitious but it will bring useful savings on paper and printing. Some of this work is already under way.
By customising Netcall’s app, they have been able to roll out solutions quickly – updating them as the Council’s needs evolve – to deliver solutions like a new IT helpdesk.
“We are prioritising the digital roadmap for residents and the team are currently working on a two-year Liberty Create development plan. The plan is to replace more of our apps with Liberty low-code solutions.”
Vicky Green
Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council
Unlock new possibilities by building enterprise applications in a simple drag-and-drop interface
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
The council wanted a way to easily enable service teams to develop and maintain their own forms and apps, with no development experience and very little training – they decided to use low-code to build a no-code form builder app, called Form Builder.
Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.