Most enterprises have agentic AI on the roadmap. Far fewer are seeing returns.
If your programme feels stuck or you’re not sure you’re building on the right foundations, this webinar is for you.
In under 60 minutes, you’ll get Forrester’s latest read on where enterprises genuinely are in their AI maturity, and a practical framework for moving forward with confidence. Netcall CIO, Richard Farrell, and guest speaker, Forrester VP & Principal Analyst, Bernhard Schaffrik, unpack why so many agentic AI programmes under-deliver and assess what leading organisations are doing differently.
What you’ll walk away with:
Through expert insights and a live customer panel, this webinar goes beyond theory, to explain what “good” looks like in practice:
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How organisations are successfully designing agentic AI-driven workflows
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Where human-in-the-loop remains vital and where human-on-the-loop comes in
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The importance of process and governance to avoid locking in process dysfunction
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How teams are already using agentic AI for triage, routing and automation with measurable results
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A clearer framework for building the right foundations, understanding the metrics that truly matter.
Customer panel:
We’ve selected customer organisations which are leading in their approach to agentic AI, to share with you first-hand how they are applying AI in real operational environments:
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From AI-powered triage and intelligent routing to scaled automation within small teams, panellists will walk through what they’ve implemented, results they’ve achieved and the challenges they overcame.
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Honest insight into what it takes to build trust in agentic AI and where to keep humans in-the-loop.
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What metrics are truly important and how leaders are shifting from caution to confidence in measuring real business value.
Speakers
Dr Bernhard Schaffrik
Principal Analyst
Forrester
Richard Farrell
Chief Innovation Officer
Netcall
James Begg
Head of Digital Chapters
Santander UK
Clare Evans
Director – Transformation
Tewkesbury Borough Council
James Rawlinson
Director of Health Informatics
The Rotherham NHS Foundation Trust
Watch now to learn how to confidently progress your journey towards an agentic enterprise,
at a pace that delivers sustainable outcomes, not just quick wins.