AI to Read, Sort and Action Your Email

Take the manual grind out of your Revenues & Benefits inbox. Inbox Assistant uses AI and intelligent document processing to read, categorise and action incoming emails automatically – freeing your team to focus on the enquiries that truly need them.

See it in action

Real impact and ROI from the start

Manchester City Council saw results within the first week of going live with Inbox Assistant:

1,004

emails automatically triaged

20%

of landlord change-of-tenancy emails automated

18%

auto-responses sent

1 of 14

enquiry categories indexed and loaded into the DMS for action

Read the Manchester City Council story

What Inbox Assistant does for your team

Future-ready public services start here

From reading tone to routing tenancy changes, Inbox Assistant handles the full spread of what lands in a Revenues & Benefits inbox. Here’s what that looks like for your team, day–to-day.

AI-powered local government software icon

Understand content and sentiment

Agentic AI reads and interprets every email, so nobody has to do it by hand.

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Fully automate change of address transactions

Including tenancy changes notified by landlords and letting agents.

Categorise workflows and workload

Emails are triaged automatically, so resource is prioritised by urgency.

Manage high volumes with ease

Your team only work on the matters that genuinely need their input.

Improve response times

Citizens and customers get dealt with faster – and are happier for it.

Send auto-responses automatically

Junk emails or those missing key information are replied to automatically, requesting what’s needed.

How Inbox Assistant works

Inbox Assistant has been built specifically for Revenues & Benefits, where enquiry volumes and tenancy notifications create the heaviest admin burden, but it’s flexible enough to expand into other council services as you look for further efficiencies.

Analyse and categorise incoming emails

Incoming emails are securely routed to an inbox powered by Liberty IDP, where AI reads the content, extracts the relevant information and categorises the enquiry – then determines the most appropriate next action.

Validate and process the information

Liberty Create validates, structures and prepares the extracted data for processing, before passing it to Govtech’s webCAPTURE, which automatically processes eligible transactions or prepares records for officer review where a person needs to step in.

Continuously improve automation

The AI keeps learning as more emails and transactions are processed, so automation levels improve over time and more enquiries can be handled without manual intervention.

See what our customers say…

“The implementation of Inbox Assistant has delivered significant operational benefits and reduced the administrative burden associated with processing incoming email correspondence. It’s resulted in substantial efficiency savings and is allowing staff to focus on higher-value customer service activities.” 

Samantha Sauco

Senior Systems & Subsidy Manager, Manchester City Council

See Inbox Assistant for yourself

Discover how Inbox Assistant takes the inbox admin off your team’s plate – and gets faster answers to your citizens

Request a free demo Explore other Govtech services

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