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Santander Extends Partnership with Netcall for Three More Years

Santander UK has extended its partnership with intelligent automation technology provider Netcall for a further three years, reaffirming its confidence in the Liberty platform to enhance customer service journeys across mortgage operations.

Netcall’s long-standing relationship with Santander UK, combined with the low-code capabilities of the Liberty platform, has supported the development and enhancement of Santander UK’s customer service journeys. The platform has enabled the rapid delivery of process improvements and operational efficiencies.

Santander UK continues to use the Liberty platform to support ongoing service improvements within its mortgage operations. The platform’s flexibility supports iterative enhancements, helping organisations respond to evolving customer expectations and changing market demands.

The three-year extension enables Santander’s continued use of Netcall’s technology, supporting its customer service operations and ongoing improvement initiatives. The continued partnership will see Santander further develop its use of the Liberty platform to enhance customer experiences and drive operational improvements.

Read more: Santander Trade Barometer