Built for the whole trust, not just the front door
Join Paula Brennan, Head of AI at NHS University Hospitals Liverpool Group, and Rob Child, Programme Manager at Leeds Teaching Hospitals NHS Trust in our latest webinar. They will discuss how a unified approach to patient engagement, workflow and automation is delivering measurable value across their organisations.
The transformation goes far beyond improving conversations with patients. By connecting digital engagement with operational workflows and automation, Liverpool and Leeds are creating a more efficient operating model that benefits patients, staff and the wider trust.
From automatically filling last-minute clinic appointments through outbound communications to streamlining internal service desks and staff support, the same platform is helping teams eliminate manual effort, improve service delivery and unlock significant capacity and cash-releasing savings.
What you’ll learn:
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How two leading NHS trusts are using AI, digital engagement and automation to support productivity, capacity and efficiency goals across multiple services.
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Practical examples of how improvements in contact handling, patient communications and digital adoption translate into reduced DNAs, increased clinic utilisation and better use of workforce resources.
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How to build a scalable transformation platform that supports patient services, operational teams, contact centres and corporate functions.
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Approaches to delivering digital transformation while maintaining inclusion and equitable access for all patient groups.
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Lessons learned, measurable outcomes and key success factors from Liverpool and Leeds’ transformation journeys.
Register now to hear their experience and explore how similar approaches could support your trust’s priorities
Speakers
Paula Brennan
Head of AI
NHS University Hospitals Liverpool Group
Rob Child
Programme Manager
Leeds Teaching Hospitals NHS Trust