Sharpen Processes for Better Engagement

On-demand

Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.

Explore how to identify opportunities to:

  1. Improve citizen/tenant satisfaction – quickly access information to help citizens and tenants with enquiries
  2. Remove confusion and duplication – track the manual and numerous systems used within across departments?
  3. Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Transform your processes and enhance experiences

Discover Liberty Spark

The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark, our process improvement tool, enables you to pave the way to identify where process efficiencies can be made through automating certain stages.

Useful information

On Demand
From Process Map to AI Roadmap

From Process Map to AI Roadmap

AI and automation can transform services, but success starts with strong process foundations. This session explored how to identify high-value opportunities, avoid unnecessary automation and maximise impact, with a real NHS case study showcasing improved patient engagement and contact centre performance through AI-driven solutions.