Supporting the NHS 10 Year Health Plan: How 100+ Organisations Trust Netcall
2nd October 2025
The NHS is the backbone of healthcare in the UK – a system built on trust, collaboration and a shared mission to care for patients. At Netcall, we’re proud to play a role in supporting that mission.
Today, more than 100 NHS Trusts, Boards and Integrated Care Boards (ICBs) across the UK rely on Netcall. From NHS Highland in Scotland to NHS Cornwall & Isles of Scilly ICB in the south of England, we’re helping healthcare teams deliver better experiences for patients, while freeing up staff to focus on what matters most: Care.
A nationwide network of trust
Our footprint across the NHS isn’t just about numbers – it’s about partnership. Each Trust, Board and ICB is unique, with its own priorities, challenges and local needs. Yet across the country, these organisations share a common goal: To provide timely, efficient and compassionate healthcare.
By working with Netcall, NHS organisations gain the tools to connect people, processes and information – making care journeys simpler and smoother for everyone involved.
Transforming patient experiences
Patient expectations are evolving. People want clarity, speed and convenient ways to interact with their healthcare providers.
With Netcall solutions, NHS organisations are:
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Sending clear, timely communications to patients
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Reducing missed appointments with smarter reminders
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Giving patients more control with digital self-service options.
Our impact in numbers:
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£33 million saved in NHS appointment efficiency
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3.9 million appointments and reminders sent
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157,000 appointments attended thanks to our portal
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72% patient response rate (higher than any other Patient Engagement Portal (PEP).
Every improvement adds up to a better overall experience – reducing frustration and improving outcomes.
Supporting staff with smarter workflows
Behind every patient interaction is a team of staff working hard to deliver. Too often, they’re weighed down by manual processes and time-consuming admin.
Netcall helps lighten that load. By automating routine tasks and streamlining workflows, we’re enabling frontline staff to focus on what they do best: Providing care.
The result? Less pressure, more efficiency and a healthier working environment.
Collaboration across the NHS
One of the NHS’s greatest strengths is its spirit of collaboration. When one organisation finds a better way of doing things, others are quick to learn and adopt.
With over 100 NHS partners, Netcall acts as a bridge for shared best practice. Our solutions empower organisations to work together, share insights and accelerate transformation across regions and the entire health service.
Supporting the NHS 10 Year Health Plan
The NHS 10 Year Health Plan sets out a vision for a more personalised, digitally enabled health service. At its heart are goals to reduce pressure on frontline staff, empower patients to take greater control of their care and improve outcomes through technology and innovation.
Netcall’s solutions are designed to support these ambitions. Our solutions directly align with the priorities of the 10 Year Health Plan:
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Digitally enabled care: Patient portals and self-service tools
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Smarter use of data: Reducing waiting lists and improving appointment efficiency
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Empowering staff: Automating workflows so clinicians can focus on care
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Improved patient access: Timely reminders and high response rates for better engagement.
By enabling Trusts, Boards and ICBs to deliver on these priorities, we’re helping turn the vision of the NHS 10 Year Plan into reality.
Looking ahead
The healthcare landscape is constantly evolving. Pressures are high, but so too is the opportunity to embrace digital innovation that supports both patients and staff.
At Netcall, we’re committed to supporting the NHS on this journey. Whether it’s connecting teams more effectively, improving patient engagement or enabling efficiency at scale, we’ll continue to stand alongside our NHS partners every step of the way.
In good company
From Highland to Cornwall – and everywhere in between – the NHS trusts Netcall.
And with every new partnership, we’re committed to actively playing our part in building more connected, efficient and patient-centred health service.
About the author
Louisa Mackintosh
Market Manager – Health
Louisa has spent more than two decades in marketing communications, working with international software companies to bring complex ideas to life in ways that resonate with people, most recently specialising in patient engagement technology. She works closely with NHS trusts, helping them make the most of their digital tools so they can focus on what really matters: Supporting patients. When she’s not at work, Louisa enjoys staying active, whether that’s working out or heading out for long walks with her dog. She also loves live music and comedy.