Our Customers: Improving Experiences, Every Day

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.

From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.

Holland & Barrett adopted our process mapping solution, moving away from static, traditional tools. This shift enabled decentralised ownership of processes and fostered stronger collaboration and engagement across teams.

To expand and evolve, while maximising efficiency, Charlie Bigham’s needed a process mapping and improvement solution. Liberty Spark, our process improvement solution enabled managers to document, centralise and connect processes – bringing them to life.

Page Outsourcing, a leader in recruitment process outsourcing (RPO), offers hiring solutions for business transformations and a wide range of managed HR solutions. By adopting Liberty Spark, Page Outsourcing were able to streamline process mapping and enhance stakeholder management efficiently and many more benefits.

Recognising the need for efficient process mapping and improvement, Henderson Group were looking for a solution to enhance their understanding of workflows to facilitate better decision-making. Following a proof-of-concept journey, with two carefully selected departments participating, they could see the benefits of Liberty Spark, our process improvement solution, and began to roll it out across the rest of the business.

Ocasa Homes was founded in 2018 and rapidly expanded to 80 staff, they needed to document processes to centralise crucial information.

A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services.