Taking the digital lead

Ashfield District Council embraces digital transformation

The challenge

Ashfield District Council’s digital transformation team aspires to make every service available to residents online. Serving four distinct community areas, they’re an ambitious and enterprising council with a clear vision. To achieve it, the team needed a solution that would enable them to build apps quickly without much technical support — delivering easy-to-use services with limited resources.

Mapping out what digital transformation looks like

As a team, they discussed whether to buy ready-made solutions or create their own. Their preference was to build their own solutions, which they could do with low-code. They used Liberty Create, our low-code platform.

“We want to lead on digital, with solutions that are pleasing and accessible for customers, and we want to use cutting edge technology to make every service easy for customers to use.”

Vicky Green

Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council

The solution

“We are prioritising the digital roadmap for residents and the team are currently working on a two-year Liberty Create development plan. The plan is to replace more of our apps with Liberty low-code solutions.”

Vicky Green

Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council

The result

  • Environmental reporting app delivered in 1 week
  • Rapid app build with little technical support
  • Compliance with IT and security policies
  • 24/7 digital services for residents
  • Easy, efficient resident reporting solution
  • Boosted productivity
  • Automated appointments scheduling and updates
  • Sharing digital apps in AppShare
Hear it for yourself

Impact

3

people to deliver

24/7

resident services

Increased

app sharing with other councils

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