Operational Excellence & Agility: Empowering Teams & Driving Improvement

The challenge

Holland & Barrett a leading wellness retailer, is undergoing a digital transformation to support global expansion. As part of this journey, they’ve placed operational excellence at the core of their strategy.

The solution

The Continuous Improvement Team adopted Liberty Spark, our process mapping solution, moving away from static, traditional tools. This shift enabled decentralised ownership of processes and fostered stronger collaboration and engagement across teams. With an intuitive interface and a structured approach to process documentation, Spark has become integral to embedding a culture of continuous improvement.

The result

  1. Clear validation of improvements through accurate process mapping
  2. Enhanced collaboration and process ownership across the organisation
  3. Streamlined workflows and increased visibility into cross-functional operations
  4. Empowered teams actively identifying and implementing improvements
  5. On track to deliver benefits exceeding 2% of operating expenditure this year, enabled by a combination of Lean Six Sigma principles and smart technology adoption.

Impact

Processes Mapped

Empowering Teams

Continuous Improvement

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More case studies

Wellcombe Group | Process Mapping Driving Growth, Compliance and Confidence

Wellcombe Group | Process Mapping Driving Growth, Compliance and Confidence

Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.