The challenge
Holland & Barrett a leading wellness retailer, is undergoing a digital transformation to support global expansion. As part of this journey, they’ve placed operational excellence at the core of their strategy.
The solution
The Continuous Improvement Team adopted Liberty Spark, our process mapping solution, moving away from static, traditional tools. This shift enabled decentralised ownership of processes and fostered stronger collaboration and engagement across teams. With an intuitive interface and a structured approach to process documentation, Spark has become integral to embedding a culture of continuous improvement.
The result
Impact
Processes Mapped
Empowering Teams
Continuous Improvement
Discover how Liberty Spark can turn process mapping into a strategic advantage, driving efficiency and collaboration
Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.
From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.
To expand and evolve, while maximising efficiency, Charlie Bigham’s needed a process mapping and improvement solution. Liberty Spark, our process improvement solution enabled managers to document, centralise and connect processes – bringing them to life.
