UK Power Networks | Powering Efficiency for Customers
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Achieving efficiency, consistency and enhanced collaboration with Liberty Spark
The challenge
Page Outsourcing, a leader in recruitment process outsourcing (RPO), offers hiring solutions for business transformations, including RPO projects, business hubs, competence centres and a wide range of managed HR solutions.
The team were looking for a solution to help with challenges in process mapping and stakeholder management. The team was relying on MS Visio for process mapping, which lacked a clear methodology. They had a successful process mapping approach, but as their business took off, the team faced challenges scaling their approach efficiently.
The team turned to Liberty Spark, our process improvement solution, as they needed to:
“Using Liberty Spark, we can work as a team with our clients, capturing all the vital information in our initial discovery session. Clients have full visibility of our work, which sends a strong message of trust and confidence to all our stakeholders.”
Iulia Cioclea
Business Analyst, Page Outsourcing
The solution
By adopting Liberty Spark, Page Outsourcing were able to streamline process mapping and enhance stakeholder management efficiently.
Spark introduced a simplified methodology that focuses on the key actions and the value that they bring to the process. This clarity allowed the team to create steps easily.
The ability to use Spark to create hierarchy in processes meant that the team could present tailored information to varied audiences without duplicating efforts. This enhanced communication and understanding.
The option to allow attachments at specific points in the process enabled the team to keep detailed records in one place. This streamlined information access, ensuring processes were easy to read and up to date.
Spark enabled clients to have visibility into their processes allowing for more effective collaboration. Clients were able to easily access and comment on processes where needed, improving engagement.
“We used to map the process to fit the tool. Now, with Liberty Spark, we’re using the tool to capture our processes correctly. It’s a revelation!”
Guillaume Collet
Business Analyst, Page Outsourcing
The result
Implementing Spark yielded significant improvements across Page Outsourcing’s operations including:
Liberty Spark has transformed Page Outsourcing’s approach to process mapping and stakeholder management. By providing a clear, structured methodology, enhancing collaboration and improving transparency, Spark addressed the team’s initial challenges and paved the way for ongoing process improvements.
This exemplifies how adopting the right tools can lead to significant operational enhancements, ultimately benefiting both the organisation and its clients.
Impact
110 Processes
mapped in 18 months
Consistency
breeds confidence in processes
Actionable Insights
from clear identification of improvement opportunities
Increase efficiency, improve documentation quality, and foster better collaboration with our innovative solution.
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
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