Digital Solutions for Rail Infrastructure Suppliers: Driving Efficiency and Safety under Great British Railways

As Great British Railways (GBR) reshapes the rail industry, rail suppliers face new challenges: tighter integration, stricter compliance, and increased pressure to deliver safely, on time and within budget. Liberty from Netcall empowers suppliers to meet these demands with scalable, intelligent automation built for rail. From field operations to back-office workflows, Liberty simplifies complexity and accelerates transformation.

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David Oliver, Director of Transport at Netcall

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Trusted by the rail industry

We are already working with key players in the sector – our solutions are proven, ready to deploy and built to support TOCs through the transition to Great British Railways and beyond.

Transport for London

“The solution has improved efficiency, collaboration and compliance while creating opportunities for future enhancements and information sharing across the industry. It’s inspiring to see how technology can solve complex regulatory and operational challenges in large infrastructure organisations.” 

Andy Gordon

Principal Engineering Leader, Engineering Delivery Transformation, Transport for London

“We’re committed to growing our application delivery during CP7 and beyond. We extended our partnership with Netcall until 2029 to ensure we offer our customers a comprehensive range of solutions.” 

Steve Bell

Head of Digital Factory, Network Rail

“The agent dashboard is a game changer for our team – everyone knows what’s happening and it’s improved their work lives. It’s now easy for us to make changes ourselves, which was impossible before. Our agents can now deliver their best service and they are also empowered to suggest new additions to enhance our delivery to customers even more.”  

Nara Burne

Business Change Manager – CX, East Midlands Railway

What’s changing for rail infrastructure suppliers under Great British Railways?

Centralised control and tighter oversight

GBR will take charge of planning and managing the rail network – bringing stricter oversight of infrastructure projects. Delivery against national priorities will be closely monitored, making efficiency and transparency essential.

Greater scrutiny on costs and timelines

With GBR setting budgets and standards, suppliers must demonstrate clear value. Cost control, accurate forecasting and timely delivery will be critical to securing future contracts.

Icon of people network

Evolving compliance expectations

The Office of Rail and Road (ORR) will continue to regulate GBR’s decisions. Suppliers must stay ahead of changing regulations, maintain audit readiness and ensure consistent compliance across operations.

Collaboration becomes a competitive advantage

GBR is driving a more integrated supply chain. Rail suppliers who embrace digital innovation and collaborative working will be better placed to meet performance scorecards and win new opportunities.

Netcall helps infrastructure suppliers overcome these challenges with scalable, intelligent automation tailored to the rail sector.

3 reasons why rail infrastructure suppliers must act now

Delaying digital transformation could leave your business exposed. The transition to GBR will bring:

Number 1 in a circle

Tightened compliance

GBR and the Office of Rail and Road (ORR) are introducing new standards for asset management and project delivery. Liberty keeps you audit-ready with automated checks, built-in reporting and clear audit trails – so you stay compliant without the admin burden.

Number 2 in a circle

Performance under pressure

Scorecard-linked targets and stricter reporting mean efficiency is non-negotiable. Liberty’s dashboards and automation tools help you track progress, optimise resources and hit delivery milestones with confidence.

Number 3 in a circle

Seamless collaboration

Working with GBR, contractors and local authorities demand secure, real-time data sharing. 
Liberty connects your systems to streamline approvals and enable seamless collaboration across the supply chain.

Overcoming infrastructure challenges together

GBR is reshaping the rail industry fast, and infrastructure suppliers need to keep pace. The demands are clear: Tougher standards, tighter partnerships and zero compromise on safety, timing and cost. The pressure is on. And now is the time to act.

Liberty from Netcall helps you meet these demands head-on. Our low-code, AI, contact centre and robotic process automation (RPA) solutions are built to strengthen field and site operations – making your teams faster, smarter and more resilient. Here’s how:

  1. Automate the everyday: Cut down manual work with intelligent automation for scheduling, route planning, task assignment and inventory control
  2. Empower your field teams: Equip teams with mobile-ready tools and real-time data so they can make informed decisions wherever they are
  3. Empower your field teams: Equip teams with mobile-ready tools and real-time data so they can make informed decisions wherever they are
  4. Unlock the power of your data: Connect customer, asset, inventory and service history data to spot patterns, optimise scheduling and improve safety.

We simplify complexity and accelerate delivery ‒ so you can stay agile and compliant as the rail network evolves.

Quick wins to drive smarter rail operations

Accelerate access
approvals

Cut through red tape by automating access request workflows – reducing admin time and speeding up approvals

Take control
of costs

Gain real-time visibility into project spend and resource allocation. Make faster, data-driven decisions that keep budgets on track

Collaborate with confidence

Securely share data with GBR, contractors and local authorities. Enable seamless, real-time collaboration across the supply chain

Track
what matters

Monitor key performance indicators with live dashboards. Stay aligned with GBR scorecard targets and demonstrate delivery excellence

Delivering smarter digital services across the UK’s rail network

2,000+ hours

Manual works saved across skilled engineering staff

Transport for London’s story

5 weeks

To deploy webchat and voice calls, improving customer experience

East Midland Railway’s story

48%

Net Promoter Score increase for NCB with automated report generation and management

NCB’s story

600+

Different requests per month handled through the digital RAMS approval system

Network Rail’s story

Seamless integration, smarter operations, stronger infrastructure delivery

Whether you’re automating back-office tasks, enhancing customer engagement or streamlining document workflows, Liberty helps infrastructure suppliers deliver safer, smarter and more compliant projects.

Low-code
integration

Build scalable apps for project planning, asset management and compliance – without heavy coding. Liberty Create makes it easy to digitise RAMS approvals, safety checks and access requests.

Robotic process
automation (RPA)

Automate rule-based manual tasks with Liberty RPA. Reduce errors, speed up delivery and stay compliant – freeing your team to focus on collaboration and execution.

Intelligent document processing (IDP)

Eliminate bottlenecks caused by manual data capture. Liberty IDP classifies documents with precision, streamlining critical processes and improving service delivery.

AI-powered customer engagement

Liberty Converse unifies communications across voice, email, chat, SMS and social. With AI, CRM and analytics in one platform, teams resolve issues faster and collaborate more effectively.

Stay on track as Great British Railways reshapes the rail network

Digital readiness today means operational success tomorrow

Let Netcall help your rail infrastructure business unify operations, streamline processes and deliver safe, compliant project on time and on budget.

Customer video | Network Rail

Discover how Network Rail uses low-code to build a seamless end-to-end works approval system

Resource | Rail and transportation use case library

Discover what you can build with Liberty. Explore real-world examples of how organisations solve challenges and deliver smarter services.

yellow hard hat on yellow background

Infographic | How low-code is transforming field services and site operations

Half of desk-based work-time is unproductive. Discover how to transform at speed and save resources.

eBook | Accelerating Digital Initiatives

eBook | Accelerating Digital Initiatives

In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.

Book a call with our expert, David Oliver

Sorry, we couldn’t load the form. Please try refreshing your browser.

Thanks for getting in touch. We'll check David's diary and come back to you to arrange a good time to talk.