Beyond Patient Engagement: Delivering Trust-wide Transformation and Value with AI-powered Automation

Broadcast: 1 October 2026

Built for the whole trust, not just the front door

Featuring Paula Brennan, Head of AI at NHS University Hospitals Liverpool Group, and Rob Child, Programme Manager at Leeds Teaching Hospitals NHS Trust, this webinar explored how a unified approach to patient engagement, workflow and automation is delivering measurable value across their organisations.

The transformation goes far beyond improving conversations with patients. By connecting digital engagement with operational workflows and automation, Liverpool and Leeds are creating a more efficient operating model that benefits patients, staff and the wider trust.

From automatically filling last-minute clinic appointments through outbound communications to streamlining internal service desks and staff support, the same platform is helping teams eliminate manual effort, improve service delivery and unlock significant capacity and cash-releasing savings.

Speakers

Paula Brennan

Head of AI

NHS University Hospitals
Liverpool Group

Rob Child

Programme Manager

Leeds Teaching Hospitals
NHS Trust

Transform services with one unified platform

Discover how a unified platform can help your trust automate workflows, improve patient engagement and unlock capacity

Liberty for Health See it in action

Useful information

How AI is Making Digital Accessibility a Customer Experience Advantage

How AI is Making Digital Accessibility a Customer Experience Advantage

AI is helping organisations make digital services more accessible, intuitive and inclusive by enabling users to search, speak and interact naturally. By understanding intent rather than keywords, AI removes barriers, improves self-service and enhances customer experiences for people of all abilities and backgrounds.