Most LGR webinars follow the same format: A vendor presents, you listen, you leave with a deck you’ll never open again.
We’re bringing together digital, IT and customer service leads from local authorities across the country for one hour of honest sharing. No presentation deck, no sales pitch. Just real, practical advice from peers who are living this reorganisation right now.
Hosted by Netcall, with Kate Hurr and Craig Barker from Cumberland Council joining the conversation to answer questions honestly.
What to expect
A quick scene setter – Kate and Craig open with a short introduction, setting the scene for where Cumberland is right now.
An honest fireside chat – Our hosts talk candidly with peer councils about the calls that matter most:
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Tech decisions you can’t afford to get wrong
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Managing a single email inbox, golden number, or case triage from morning one
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Keeping the legacy tech estate under control without slipping backwards.
Open mic and peer exchange
The floor is yours. Ask the questions you actually need answered. Hear what Cumberland have done and what they wish they’d done. Hear what other local authorities are planning. Trade tactics with people who understand exactly where you are.
Wrap-up and takeaways
We’ll close with a quick round-up and follow up afterwards with community-written notes so nothing gets lost.
Who should attend?
Digital, IT and customer service leads, from top-tier decision-makers to mid-level managers, at any council currently working through local government reorganisation, whatever stage you’re at.
Got a question already?
Digital, IT and customer service leads, from top-tier decision-makers to mid-level managers, at any council currently working through local government reorganisation, whatever stage you’re at.
Save your spot
Spaces are limited to keep the conversation genuinely interactive.