Join the Conversation at CX and Automation Events

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

Discover how local councils can safely deploy generative AI while protecting citizen data. Learn how governance, risk management, safety guardrails and auditability create the foundations for trusted AI adoption.

Agentic AI should enhance outcomes, not replace people. Organisations should align AI with their processes, using automation for predictable tasks, humans for judgement and AI agents where controlled autonomy adds value, supported by strong governance, clear guardrails and accountability.

Discover what an AI contact centre is, how contact centre AI works and how AI can improve self-service, agent productivity and customer experience.