Woburn House, 20-24 Tavistock Square,
London, WC1H 9HQ
Real Council Stories. Real Applications, Real Outcomes.
Artificial Intelligence has quickly become one of the most talked-about topics in local government but is no longer just a buzzword. For many councils, the challenge is identifying where and how AI can be safely applied to deliver genuine value.
With cost pressures, workforce challenges and rising demand, councils are looking for practical ways to improve productivity, enhance customer experience, free up capacity for higher-value work and save money.
This year, we are holding a Customer Connect Event initially for the South, to bring together local government peers, innovators and practitioners to explore how AI and digital innovation are being applied in the real-world today.
Through customer-led presentations, industry insight, live demonstrations and collaborative discussions, attendees will hear how councils are improving services, empowering employees and delivering measurable outcomes through technology.
The focus throughout the day will be practical, evidence-based and outcome-driven, helping attendees identify opportunities they can take back and apply within their own organisations.
Book your place now!
Agenda
09:00 – 09:45 Registration, networking and innovation showcase
09:45 – 10:00 Welcome and setting the scene: Why AI is now a leadership issue, not just a technology discussion
10:00 – 10:40 Making AI Work for Local Government
10:40 – 11:10 Customer Spotlight: Luton Borough Council
11:10 – 11:25 Coffee break
11:25 – 11:55 Customer Spotlight: Medway Council
11:55 – 12:35 Customer Discussion Panel: Turning AI ambition into action
12:35 – 13:20 Lunch and networking
13:20 – 14:20 Practical AI Innovation, Demos and Product Roadmap
14:20 – 14:55 Innovation Lab: Solving Tomorrow’s Challenges Today
14:55 – 15:00 Closing remarks and next steps