Sharpen Processes for Better Engagement

On-demand

Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.

Explore how to identify opportunities to:

  • Improve citizen/tenant satisfaction – quickly access information to help citizens and tenants with enquiries
  • Remove confusion and duplication – track the manual and numerous systems used within across departments?
  • Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Transform your processes and enhance experiences

Discover Liberty Spark

The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark, our process improvement tool, enables you to pave the way to identify where process efficiencies can be made through automating certain stages.

Useful information

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

How to Use a Process Map Library   

How to Use a Process Map Library   

A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.