On-Demand Webinar:

The secret to powering up your customer experience 
with Converse CX

From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.

Watch our webinar, where we show you how the latest AI-powered features of Liberty Converse CX are the best kept secret to transforming your operations and deliver outstanding experiences for employees and customers.

From the moment your customers contact you, to triggering cases and resolving them, Liberty Converse CX ensures complex processes are frictionless, automated and effective. And, most importantly, experience is fully orchestrated, fast and efficient – for customers and employees.

Why watch?

You’ll learn how Converse CX can help your organisation to wow your employees and customers — by using AI practically in your contact centre to speed up contact handling and resolution.

New features to explore

AI powered virtual assistants and chatbots

Handling complex queries and providing instant responses to help customers 24/7, freeing up human team members for more complicated tasks.

AI-powered chatbot knowledge base

Automatically supply your chatbots with pre-existing data from websites, FAQs, PDFs etc. using large language models that query your data sources.

Multi-lingual chat translation

From over 75 languages to English, allowing you to respond in your customer’s language of choice, easily integrating with existing products and workflows.

Generative AI summarisation

Supports team members in enhancing customer experience and streamlining post-call wrap-up. You’re also better able to analyse trends and address issues, enabling targeted coaching.

Omnichannel communication

Combines voice, email, SMS, chat, social media, video and integrated call-backs into a unified platform for a consistent, seamless customer and service team experience.

“When Liberty Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”

Sam Johnson

Head of Customer Services, Dreams

Useful information

The First Tenant Satisfaction Measures Report

The First Tenant Satisfaction Measures Report

With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.

A Typical Process Workshop Agenda

A Typical Process Workshop Agenda

Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.

Power up your customer experience

Discover the best-kept secret to customer experience with a state-of-the-art, AI-powered customer engagement hub.

Converse CX See it in action