Rent-IQ: Digital Rent Collection Solutions for Housing

Anticipate and address potential rent payment challenges before they escalate with Rent-IQ. Analytics mean you can identify at-risk tenants and proactively engage them with early warnings and tailored support. Get a free, no-obligation tour with our housing specialists.

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Smart income collection software

Rent-IQ® is a solution on our Liberty for Housing platform that makes rent collection easier. It provides access to real-time, accurate data, giving your team a single source of truth to work from. With user-friendly tools, it streamlines workflows and helps teams manage tenancies, payments and arrears more efficiently – making income collection quicker, more accurate, and more productive.

Rent-IQ helps with income collection

Rent-IQ is software designed to analyse rent payment patterns. It helps housing providers and income officers mitigate non-payment risk and optimise resource allocation, saving valuable time and money otherwise spent on debt collection. By focusing on high-risk cases, property managers can efficiently allocate staff resources, ensuring maximum effectiveness in rent management and tenant support.

Keep ahead of the curve

Spot underpayments or missed rent quickly and take timely action to keep arrears under control.

Support tenants promptly

Flag missed or late payments and provide guidance to help tenants stay on track.

Stay on track

Manage tenant cases efficiently with clear task lists and full visibility of payment history.

Efficient tenant engagement

Use data-driven insights to focus officer time where it will have the greatest impact.

Focus on what’s important

Direct officer attention to tenants with the largest arrears or most complex cases.

Let Rent-IQ do the hard work

Highlight changes in tenant payment patterns so officers can take timely, informed action.

Why Rent-IQ?

Make rent collection easier and more efficient by prioritising high‑risk tenants, consolidating tenant and payment data and simplifying day‑to‑day task management.

Reduce manual tasks and improve productivity

Integrates with existing housing management software

Transparent, competitive and inclusive cost model

Tenant arrears are on the rise

85%

of income managers have reported higher rent arrears in the last 12 months.

4%

rise in the number of households in rent arrears attributed to increased cost of living.

>£60m

total value of rent arrears (11% increase since 2022) as housing providers struggle to collect payments.

Source: On the Edge: Cost-of-Living Findings from the Council Housing Sector’, National Federation of ALMOs, August 2023

A powerful, intuitive solution to income collection

Rent-IQ combines case management, prioritisation, reporting and tenant payment insights to help teams focus on the highest-risk tenancies.

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Rent-IQ – key features

Easy data integration

Access all tenant information in one place.

Tenant history

See a complete view of tenant payment data including Housing Benefit and Universal Credit information.

Prioritisation

Identify which tenants need attention.

Case notes & management

Easy-to-use case note entry, repeat call lists and reporting.

Proactive communications

Intelligent alerts and prompts help officers take timely action with tenants when intervention is required.

Payment management

Easily manage payment plans and lease terminations.

Upcoming feature: Task automation

Generate prioritised task lists and response actions, all linked to tenant records.

Upcoming feature: Payment behaviour alerts

AI -driven predictive analytics recognise changes in tenant payments.

Upcoming feature: Visual planning

Plan work by area with a unique map view to prioritise visits and local activity.

See Rent-IQ in action

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