Transform Services with Intelligent Process Automation in Local Government & Housing

Automation frees your team from repetitive admin and disconnected systems. With Liberty’s AI-powered automation and intelligent processing capabilities, councils can:

  1. Deliver faster services
  2. Reduce costs
  3. Improve compliance
  4. Create better citizen experiences

Book a no-obligation demo to see automation in action and explore the savings for your council.

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Benefits of intelligent process automation

Faster services

Remove bottlenecks by automating data entry, case routing, form handling and document processing so citizens get quicker responses.

Reduced costs

Cut admin overheads, avoid duplication and streamline processes across departments to redirect savings to frontline services.

Better compliance & accuracy

Automated checks and intelligent process automation minimise errors and keep a clear audit trail.

Improved experiences

Smarter self-service journeys, connected to back-office automation, deliver smoother, joined-up citizen services.

South Hams District Council

“Automated processes work a heck of a lot faster. From a service point of view, things are quicker and it’s a better customer experience. We get fewer complaints and fewer phone calls as we’ve capitalised on the opportunities digital provides to automate services.”

Jim Davis

Head of Customer Improvement, South Hams District Council

How it works

Liberty combines AI with automation in two key ways:

Process automation

Automates rules-based tasks across systems – from syncing repair requests to checking eligibility and generating reports.

Document automation

Uses AI to read and understand unstructured content (forms, tenancy agreements, invoices, photos, uploaded evidence) extracting the data you need instantly.

South Hams District Council

Book a one-on-one video call with one of our experts

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How can Liberty’s automation capabilities help me?

Check out the use cases

Automated revenues & benefits

Liberty handles high-volume tasks like Universal Credit claim verification, reducing manual work and improving accuracy.

Streamlined social services

St Helens Borough Council uses automation to simplify documentation, freeing social works to focus on clients.

Water quality certificates

South Hams District Council automatically generates and sends certificates when results meet standards, cutting errors and delays.

AI-powered repair prioritisation

Triage urgent repair requests with AI, ensuring faster responses and efficient resource use.

Automated rent collection

Liberty automated rent collection, helping to improve cash flow and reduce admin overhead.

Intelligent tenant applications

Liberty extracts and processes tenant application data, speeding decisions and improving citizen experiences.

See intelligent process automation in action

Book a quick walkthrough to see how Liberty RPA and Liberty IDP can transform your operation.

Powerfully simple processes

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