Solutions

Low-code application development Contact centre solutions Intelligent Document Processing Process improvement Robotic Process Automation AI & Intelligent Automation

Outcomes

Liberty Create

Low-code Application Development

Netcall’s proven and intuitive tools for non-technical teams are helping UK organisations to transform at speed. You can break free from rigid vendor roadmaps, hefty development costs and lengthy timelines. Innovate in the direction that suits your objectives – now.

Boost productivity today

Useful resources

Nationwide | Using social to boost member experience and loyalty South Hams District Council | Three Times Faster Process Delivery UK Power Networks | Powering Efficiency for Customers NCB | Automated document management The West Brom | A Digital Drive Towards Greater CX The Rotherham NHS Foundation Trust | Simplifying Patient Communications with the NHS

Features

Overview of Contact Centre Solutions Omnichannel Engagement Workforce Engagement Management AI for your contact centre Conversational AI & Chatbots Connect with Microsoft Teams

Contact Centre Solutions

Our next-generation AI-powered contact centre solution is redefining how businesses engage with their customers . Liberty Converse extends its robust contact centre software capabilities to unite front, middle and back-office customer service functions for greater efficiency, cost reduction and unparalleled customer experience.

Create great experiences

Useful resources

Watch | Latest AI-powered features of Liberty Dreams | Tech Driving Seamless CX Clinigen | United Teams on Cloud Contact Centre The secret to powering up your CX Revolutionising Contact Centres: The Benefits of Low-code Application Development

Omnichannel Engagement

Customer preferences and new technologies are evolving at speed. Find out how your brand can stay relevant and accessible, meeting the needs of every customer. We’ll show you intuitive tools and AI can make the difference.

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Solutions

Voice interaction Digital interaction Unified workspace Case management and proactive contact Customer feedback and surveys

Workforce Engagement Management

Find new ways to get the best from your people. Explore fresh ideas to reduce bottlenecks, improve the workplace and enlist robots to help out – freeing your teams for higher value activities.

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Solutions

Workforce management Quality management Robotic process automation (RPA)

AI for your contact centre

Engage with customers using generative AI and human interaction through their chosen channel. Intelligently route calls, predict outcomes and automate routine tasks for unmatched speed and productivity.

See how

Conversational AI & Chatbots

Customers will value the latest digital assistants – because they’re smarter, more intuitive and resolve issues faster. Netcall’s free-thinking AI can enrich your interactions.

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Solutions

Intelligent routing Voicebots & IVR Chatbots

Connect with Microsoft Teams

Complete collaboration with managers, supervisors, agents and customers with Liberty Converse for Microsoft Teams.

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Intelligent Document Processing

AI-powered Intelligent Document Processing to eliminate manual inefficiencies, unlock insights and drive business transformation. Harness unstructured data and streamline workflows for competitive advantage. Explore Liberty IDP.

Document processing precision

Useful resources

Netcall acquires Belgium-based intelligent document processing solution, Parble

Process improvement

Turn process mapping into an engine for value creation. Empower teams to rapidly document and continuously improve how your business runs – at scale.

Discover more

Useful resources

NHS | Improving Placements in Mental Health Services for Young People Scrutton Bland | Creating a Clear Roadmap to Deliver Tangible Benefits and Predictable ROI

Outcomes

Overview of Robotic Process Automation Automation for everyone Flexible automation Pathfinder for transformation Rapid time to value

Robotic Process Automation

We’re demystifying robotic process automation (RPA) and making it business-ready for organisations across the UK. Now you can do far more with less – in ways that benefit your teams, your customers and your bottom line. We’ll show you how to use RPA intelligently, without needing special technical expertise.

Automate smarter

Useful resources

Netcall recognised in Forrester’s Overview of Task-Centric Automation Software Vendors St Helens Borough Council | RPA Eases the Workload and Speeds Up Delivery ATS Euromaster | Improving employee experience with RPA Going Beyond AI or RPA with a Holistic Automation Strategy

Automation for everyone

We believe that robotic process automation can save teams from endless drudgery, save a fortune for organisations and deliver better outcomes for everyone. Here’s what you need.

Learn more

Useful resources

ATS Euromaster | Improving employee experience with RPA Going Beyond AI or RPA with a Holistic Automation Strategy

Flexible automation

We’ve made it easy to deploy intelligent software robots – without legacy systems blocking their path. Let’s say goodbye to complex development and integration. Welcome to simpler connectivity.

Learn more

Useful resources

AZMM Hospital Maria Middelares | Using automation to deliver medication Boosting Customer Experience with Contact Centre Technology: A Low-code Approach

Pathfinder for transformation

Innovate as-you-go – that becomes an easy habit with robotic process automation. So often, quick wins can light the way towards wider changes that deliver significant value. Discover more.

Learn more

Useful resources

UK Power Networks | Powering Efficiency for Customers

Rapid time to value

Would you like to automate repetitive, rule-based tasks — delivering innovation in hours instead of months? We’ve found smart ways for organisations to get a faster payback.

Learn more

Useful resources

Sportpaleis Group | RPA bots rescue ticket rescheduling ATS Euromaster | Improving employee experience with RPA

Outcomes

Liberty AI

AI & Intelligent Automation

We’re helping organisations to transform quickly and simply with business-ready AI. It’s great news for employees, customers and the bottom line. Discover what’s possible today.

High impact AI

Useful resources

What is Artificial Intelligence? The Rotherham NHS Foundation Trust | Simplifying Patient Communications with the NHS More than a Tick-box Exercise: How Business Leaders can Deliver Impactful Change with AI AZMM Hospital Maria Middelares | Using automation to deliver medication

Industries

Healthcare Local Government Housing Insurance Financial Services Rail & Construction Utilities Retail & Consumer Goods

Solutions

Overview of Healthcare Patient Engagement Portal (PEP) Outpatient Pathway Outpatient PRM Call handling & Switchboard Contact Centre Solution

Healthcare

Find out why 75% of NHS Trusts and Boards rely on Netcall. Put simply, we’ll enable you to achieve your NHS organisation’s goals faster – with meaningful patient experiences and better support for your staff. We’ll help you to respond more effectively to major challenges and opportunities.

Our work in healthcare

Latest resources

Mersey and West Lancashire Teaching Hospitals NHS Trust Teams Up with Netcall Waiting Well in the NHS Unmasking NHS diagnostic test targets Leeds Teaching Hospitals NHS Trust | Patient Hub & NHS app integration The Royal Cornwall Hospitals NHS Trust | Outpatients transformation

Patient Engagement Portal (PEP)

Netcall understands the NHS. In fact, 475 hospitals and Scottish boards rely on our easy-to-use tech to support clinicians and patients. Our PEP, Patient Hub, is a great example of how we’re enhancing engagement through rapid digital transformation – ensuring valuable NHS time and resources are optimised.

Enhance patient engagement

Customer stories

Rotherham NHS Foundation Trust | Simplifying Patient Communications with the NHS Hampshire Hospitals NHS Foundation Trust | 79% Patient Uptake Leeds Teaching Hospitals NHS Trust | Patient Hub & NHS app integration Imperial College Healthcare NHS Trust | Patient-first service The Royal Cornwall Hospitals NHS Trust | Outpatients transformation

Outpatient Pathway

NHS leaders are finding new ways to alleviate backlogs using automated services that check in with patients. Typically, waiting lists reduce as a result.

Build efficiencies

Solutions

Waiting Well Waiting List Validation Diagnostic booking Notifications and reminders Surveys Patient Initiated Follow-up (PIFU) Results

Outpatient PRM

Bring patient data sources together, so service-centre agents and patients have one source of truth, in one place. Empower staff, streamline patient experience and gain faster access to key patient information.

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Call handling & Switchboard

Cut call handling and wait times and ease your switchboard team’s burden. Swiftly direct callers and patients to their destinations without delay, removing the manual handling of calls and improving employee and patient experience.

Automate call handling

Customer Stories

Imperial College Healthcare NHS Trust | Efficient call handling Lancashire Teaching Hospitals NHS Foundation trust | Reliable call routing during crisis

Contact Centre Solution

NHS Trusts are fast moving to digital methods of communication for enhanced patient experience, operational efficiency, cost savings, streamlined communication and workforce productivity. Our contact centre solution brings transformative benefits to patient care, operational efficiency, and staff workload management.

Discover Liberty Converse

Case Studies

Imperial College Healthcare NHS Trust | Patient-first service Imperial College Healthcare NHS Trust | Efficient call handling Lancashire Teaching Hospitals NHS Foundation trust | Reliable call routing during crisis Sheffield Teaching Hospital NHS Foundation Trust | Reducing missed appointments

Solutions

Overview of Local Government Citizen Hub Revenues and Benefits Contact Centre Solution

Local Government

Tap into Netcall’s deep public sector know-how – and rely on our proven tech. We’re enabling councils to improve services for citizens while making dramatic savings. It’s time to create meaningful citizen experiences and equip your staff with connected workflows, actionable data and AI-powered processes.

Transform performance

Latest resources

Unlock Digital Agility: 9 Tips for UK Local Councils to Save Money & Improve Services with Low-code Wandsworth Borough Council & London Borough of Richmond | Councils Enrich Experience with Multi-channel Engagement How can Councils Save Money – 10 Tips for Thriving in Unprecedented Austerity Lancashire County Council | Powering Welfare Case Efficiency

Citizen Hub

Councils and across the UK use Citizen Hub as a powerful way to digitise services and deliver them more effectively. Designed for local government, it’s a proven way to improve services constantly, quickly and cost-effectively. You can also share ideas and collaborate with peers at other councils.

Go digital faster

Customer stories

Camden Council | Connected Citizen Views Waverley Borough Council | Driving their digital journey Harborough District Council | Embracing digital and removing legacy South Hams District Council | Three Times Faster Process Delivery

Revenues and Benefits

Free up skilled resources to focus on what really matters and improve citizen engagement. Our digital process automation services transform back-office processing by eliminating errors, reducing cycle times and speeding up responses.

Revenues and Benefits

Case studies

Contact Centre Solution

Local governments want to address today’s budget and service challenges while preparing for the demands of a digitally connected future. As a result, local governments are transitioning to Netcall’s AI-driven digital contact centre solution to improve service delivery, enhance citizen engagement, and reduce operational costs.

Discover Liberty Converse

Case studies

Blackburn with Darwen Borough Council | New Virtual Assistance for Customer Experience Ambition East Dunbartonshire Council | Next level service delivery Wandsworth Borough Council & London Borough of Richmond | Councils Enrich Experience with Multi-channel Engagement Worcestershire County Council | Quality Digital Conversations

Solutions

Overview of Housing Tenant Hub Rent-IQ Contact Centre Solution

Housing

We work with housing providers to streamline, automate and enhance services. With Netcall, you can resolve issues faster, access valuable reports in real-time and save your staff from mundane tasks. Our platform can help you to drive cost reduction and compliance, while delivering better experiences for everyone.

Improve tenant engagement

Customer stories

ForHousing | Empowering Effective Tenant Communication Digital Inclusion in Social Housing Ocasa Homes | Achieving Operational Excellence and Scaling Efficiently

Tenant Hub

Our tenant management solution helps UK housing providers to manage over 750,000 properties in ways that delivers better experiences for teams and tenants. With built-in AI and automation, Tenant Hub propels you to the forefront of digital transformation for housing providers.

Enhance tenant services

Latest resources

The First Tenant Satisfaction Measures Report Technology is the Tool, Not the Goal: Why Housing Providers Must Stay Tenant-focused Clyde Valley Housing Association | Pioneering Digital Tenant Services Cairn Housing Association | Transforming the Tenant Journey Valleys to Coast | Agile case management

Rent-IQ

Anticipate and address potential rent payment challenges before they escalate. Using predictive analytics, you can identify at-risk tenants and proactively engage them with early warnings and tailored support.

Smart income collection

Latest Resources

The Rental Income Collection Challenge Are you ready to report against the Tenant Satisfaction Measures Standard this summer? Netcall launches Rent-IQ for tenant arrears and income collections

Contact Centre Solution

Housing associations in the UK want to modernising tenant engagement, optimise workflows and reduce costs. Many are turning to Netcall’s AI-driven digital contact centre solution to significantly enhance tenant services, streamline operations, and manage resources more effectively.

Discover Liberty Converse

Case studies

ForHousing | Empowering Effective Tenant Communication Clyde Valley Housing Association | Pioneering Digital Tenant Services

Insurance

Netcall helps insurance companies to transform how they manage policy servicing, claims, new business and customer engagement. We reduce friction in the insurance value chain – which is great for your team, your customers and your company’s financial performance.

Help us transform

Latest resources

Understanding Automated Claims Processing Legal & General | Elevating Customer Claims Experiences Nationwide | Using social to boost member experience and loyalty Hampshire Trust Bank | Pioneers of a Digital Approach to Support Expansion Goals

Financial Services

Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space. Find out how to keep your team and customers better connected – from anywhere and across contact channels. Our platform helps financial services businesses to power ahead in real-time.

Learn more

Customer stories

The West Brom | A Digital Drive Towards Greater CX Nationwide | Using social to boost member experience and loyalty Hampshire Trust Bank | Pioneers of a Digital Approach to Support Expansion Goals

Rail & Construction

We work with some of the UK’s largest field services organisations, understanding their complex challenges and finding robust solutions that deliver a rapid ROI. Together, we’ve been able to speed up processes, drive efficiency savings and to automate intelligently throughout their businesses.

Transform now

Latest resources

Network Rail | Transitioning to Digital: Security Check System at Network Rail Managed Stations East Midlands Railway | Enriching the Customer Journey Could HS2 Rethink Signal an Innovation Reboot for Businesses and Communities? Network Rail | Powering efficiency and savings

Utilities

We work with some of the UK’s largest utility providers, enabling them to quickly deliver successful automated projects which revolutionise many services for their customers. Using Liberty platform, Netcall’s AI-powered automation and customer engagement platform, they have been able to speed up processes, drive efficiency savings and increase Net promoter scores.

Transform now

Latest resources

UK Power Networks | Powering Efficiency for Customers Northumbrian Water | Making Customer Payments Easy

Retail & Consumer Goods

Netcall is at the cutting of edge of innovation for retail and consumer goods. Work with us to connect stores, customers and contact centres with a single platform. Say goodbye to repeatable, mundane tasks. Let’s get everything in sync and deliver apps that work harder for your retail operation.

Boost performance

Customer stories

Dreams | Tech Driving Seamless CX ATS Euromaster | Improving employee experience with RPA ITV | Responding to digital disruption

Customers

Resources

About

Newsroom Events Partners Investor Resources Careers Community Modern Slavery

Newsroom

Stay updated with Netcall’s latest innovations in communication and customer engagement. Explore our cutting-edge solutions and join our journey of innovation and excellence.

Go to our newsroom

Latest news

Netcall drives forward social care innovation with major senior hire Netcall acquires Belgium-based intelligent document processing solution, Parble Netcall recognised in Forrester’s Overview of Task-Centric Automation Software Vendors Netcall acquires Govtech, enhancing local government automation Rotherham enhances patient access with launch of innovative digital diagnostic booking service

Events

Meet us for direct digital transformation insights, from virtual webinars to face-to-face sessions. Explore our solution insights in webinars and show-and-tell sessions now.

See our latest events

Partners

Find out how your business can become a Netcall partner. We’ll support you – as you win and deliver high-value projects in intelligent automation and customer engagement.

Grow your business

Our latest partner news

Ecliptic’s Aries wins App of the Year 2023 Frosse and Netcall champion the power of low-code Socitm helping drive modern public services

Share Information Reports and Results Regulatory News Significant Shareholders Governance Aim Rule 26 Analyst Research

Share Information

Learn more about Netcall’s share information. Gain access to detailed share price, issued share capital, share price calculator.

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Reports and Results

Access the full reports and results from Netcall. You can gain access to the latest annual reports, interim results and full results.

See our latest reports

Regulatory News

Access the latest regulatory news issued by Netcall. You can also dig back into the archive for previous regulatory news.

Read the latest news

Significant Shareholders

Get the most up to date information from Netcall. Discover more about our issued share capital and significant shareholders.

Meet our significant shareholders

Governance

See how Netcall plc complies with the Quoted Companies Alliance Corporate Governance Code in accordance with the LSE amended AIM Rules for Companies.

See how we comply

Aim Rule 26

We’re required to disclose certain company information in accordance with Rule 26 of the AIM Rules. You can access these details here.

Analyst Research

Read the latest published analyst research via Research Tree. Find out what the analysts are saying about us.

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Careers

Discover real growth, remote-friendly opportunities in a diverse and talented team on a mission to put customer experience first. Find out why Netcall is a great place to work.

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Community

Whether you’re a budding app developer or managing your Liberty Converse system, our Community has it all in one place. Get inspired, share knowledge and access resources.

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Modern Slavery

We are committed to acting ethically and with integrity in all our business relationships and to implementing effective systems and controls to ensure modern slavery and human trafficking is not taking place in our supply chains. This statement highlights the key activities we have undertaken.

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