Local government reorganisation is driving structural change – but legacy systems and siloed processes will make this change harder to achieve. Discover how councils are using the Liberty platform to simplify reorganisation, cut costs and build more responsive digital services – from day one and beyond. Explore insights, tools and real-world examples to help IT and digital leaders navigate local government reform with confidence.
Liberty’s AI allows you to use artificial intelligence in powerful ways to help your team every day. Accelerate your digital transformation journey without the high associated costs. Build meaningful citizen experiences and enable your staff to use connected workflows, data and AI-powered processes.
Common LGR challenge
Disparate systems across merging councils
Duplicate processes and inefficiencies
Pressure to deliver more, with fewer resources
Need to deliver quick wins and show early value
Limited internal resource to build from scratch
Inconsistent citizen experiences
Uncertainty around future service structures
Disconnected data and siloed operations
Council mergers drive bloated application estates
What Liberty delivers
A shared front door for consistent, joined-up digital services across organisations
Standardise end-to-end processes across departments and authorities
Free up staff with smart triage, routing and decision support
Build and launch new digital services at pace, without heavy IT dependency
Reuse proven solutions from other councils and contribute to shared innovation
Deliver personalised experiences with reusable integrations and prebuilt apps
Redesign services collaboratively to support transformation and reduce risk
Bring together data sources to join up services and cross-organisational insight
Cut licensing, support and integration costs by consolidating your estate
Tewkesbury Borough Council partnered with Netcall to revolutionise their customer service using Liberty’s AI-enhanced platform. Since launching in July 2024, they’ve had these impressive results:
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“I think it’s also really important for councils everywhere to realise the challenges that we already face. So there are many different challenges from a digital perspective, but one of those is having suppliers that support you in being flexible when designing your digital solutions. And that’s exactly what Netcall allows. So where you are perhaps used to having suppliers that cost a fortune to make simple changes, you haven’t got that [with Netcall].”
Clare Evans
Director of Transformation, Tewkesbury Borough Council
Liberty is built for change. Whether you’re merging councils, redesigning digital services or building capacity under pressure, we help you reduce duplication, deliver better outcomes and empower your teams to innovate. Futureproof your council with a platform built for ongoing reform.
Cumberland Council’s proactive digital transformation embracing low-code, streamlined telephony and automated workflows to optimise digital efficiency and sustainability, saving resources and enhancing services for residents.
Local government reorganisation requires efficiency, collaboration, and strategic planning. Process mapping helps councils streamline services, eliminate duplication, and future-proof governance models. With Liberty Spark, councils can navigate change confidently, ensuring smooth transitions, improved outcomes, and sustainable modernisation for citizens
Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.
