The Rental Income Collection Challenge
This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.
Anticipate and address potential rent payment challenges before they escalate with Rent-IQ. Predictive analytics mean you can identify at-risk tenants and proactively engage them with early warnings and tailored support. Get a free, no-obligation product tour.
Streamline operations and boost efficiency by automating manual tasks associated with collecting rent from tenants. Seamlessly integrate with your existing telephony and housing management software.
Easy data integration
Access all tenant information in one place
Tenant history
See a complete view of tenant payment data
Payment behaviour alerts
Use AI to recognise changes in tenant payments
Prioritisation
Identify which tenants need attention
Case notes & management
Easy-to-use case note entry, repeat call lists and reporting
Task automation
Generate call lists and recordings, all linked to tenant records
Proactive communications
Automated comms to tenants through email, phone and SMS
Payment management
Easily manage payment plans and lease terminations
Rent-IQ is a solution on our Liberty platform. Make collecting rent from tenants easy, with user-friendly, AI-driven tools that automate processes, streamline workflows and make managing tasks and tenant engagement easier, quicker and more productive.
Rent-IQ® is software designed to analyse rent payment patterns. It helps housing providers and income officers mitigate non-payment risk and optimise resource allocation, saving valuable time and money otherwise spent on debt collection. By focusing on high-risk cases, property managers can efficiently allocate staff resources, ensuring maximum effectiveness in rent management and tenant support.
Know which tenants will have trouble paying before it becomes a problem​
Proactively and automatically warn tenants of the imminent issues and offer a helping hand​
Automate case management to keep your revenue targets on track
Save time and money that would have otherwise been spent on debt collection​
Prioritise staff time on high-risk cases so resources are maximised
Recognise changes in tenant behaviour and take action with automated responses and management
Rent-IQ includes call handling, case management, prioritisation, predictive analytics, campaigns, workflows and reporting.
This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed
