The Digital Team are constantly in demand to create new forms for citizens to use to access services for various departments. The logic behind developing new forms is quite simple so the team decided to try to free themselves and reduce the need for liaison between services and the digital team, they decided to use low-code to build a no-code form builder app, called Form Builder.

Form Builder has enabled Service Teams to quickly build out forms that they need to create or adjust. With minimal guidance and approval time required, the Digital Team has more capacity to work on new systems and larger or more complex applications. This means that the Digital Team can power through the list of tasks even faster.

After a 10-minute introduction to Form Builder, service teams at Adur & Worthing can be up and running. Once happy with their form, they can build a prototype, with multiple form administrators. When ready to publish, they can push the form to live — knowing it complies to specific layouts and styles, whilst meeting best practice standards. Form Builder also enables integrations with different systems.

They added in Analytics to Form Builder to capture feedback from customers as they’re filling in forms. This enables the Digital Team to look at anonymised data against the form. If they see a pattern or specific issues, they use statistics to advise the Service Team where a change to the form might be beneficial.

They introduced automatic integration with existing systems, such as document management, case management and email without any additional work.

Using Form Builder, forms are ready faster because the correspondence between teams is reduced. Here’s an example: Adur & Worthing developed a Grants form which took a week of liaison to scope, followed by a few days’ build before the form was ready.

Adur & Worthing deployed Citizen Hub, our full-stack, low-code case management, workflow and process automation solution for councils.

Citizen Hub provides access to valuable apps which are designed specifically for local government which are built on Liberty Create. As Adur & Worthing were already proficient at developing in low-code development software, this helped them to speed up process development even more, using the pre-built out-of-the-box apps and tailoring them to their exact need.

This ensures constant, fast and cost-effective improvement of services for the councils.

The Adur & Worthing digital team, formed of citizen developers and traditional IT staff, was now ready to turn their low-code skills to other projects.

Providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements, they tackled the next series of issues:

1. Improving tenant services with housing repairs
2. Agile development for waste services
3. Delivering improved asset management.

The next major project the team tackled was team designing an end-to-end waste management digital service. It is comprised of four self-service applications, which were built in 12 weeks.

1. 7,000 self-service waste requests were handled
2. 70% of all bulky waste enquiries are now online
3. 33% fewer disputes with the council over missed bins
4. 33% fewer inbound calls of locals reporting incidents.

Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self-serve appointment booking, operative scheduling and field work.

1. 6,850 homes managed
2. 17,900 repairs a year
3. 24/7 availability
4. 86% customer satisfaction.

It is estimated that 27% of GP appointments could be avoided if better technology was used to coordinate between GPs and services.

Patients suffering from social exclusion, debt anxiety, poor diet or lack of exercise are often responsible for repeat appointments, using valuable GP time. If these underlying problems were handled through other support services, overstretched GPs could focus on patients with complex medical conditions.

Adur & Worthing Councils, West Sussex County Council and the Coastal West Sussex Clinical Commissioning Group (CCG) partnered to set up a new scheme. “Going Local” aimed at getting people out of GP surgeries and refer them to non-medical community services instead. 

Social prescribing became the first project that Adur & Worthing Councils dealt with using Liberty Create. They knew low-code could streamline processes for Going Local. Their team built the new digital solution in just weeks, providing:

1. Case management for referred patients
2. A service directory for matching patients to the right services
3. Appointments, reminders, communications tools to keep everyone in the loop.

Strong early results led a two-year roll out and formal governance to scale the service.

Using the Liberty Create platform, Adur & Worthing built an asset management digital service enabling digital stock condition surveying, compliance monitoring and commercial estate management.

1. 7,000 assets and properties are managed
2. 5,500 listed compliance tests
3. Keeps assets, staff, tenants and the public safe
4. Vastly reduces missed deadlines.

Adur & Worthing Councils published Going Local on the Netcall Community AppShare as a Liberty Create accelerator – the first council to share their solution nationally – enabling other councils to adopt it in weeks.