MLL Telecom and Netcall connecting a digital future
Joining forces as strategic partners, Netcall is excited to welcome MLL Telecom on board.
Sharing a commitment to public and private sector transformation, this new partnership is focused on supporting agile and flexible ways of working to enhance customer experience.
Optimum lifetime design
As independent integrators, MLL Telecom designs, builds and manages some of the most complex public sector networks in the UK as well as designing and building networks for all of the UK’s mobile network operators. Their expertise in delivering fit-for-purpose digital solutions, lies at the heart of this partnership.
To support their vision of unified communications across secure managed networks, our Liberty Converse and Connect solutions offer future-proofed tools that enable business agility, quickly and with less fuss:
Converse is an omnichannel contact centre solution that connects customers and agents in any channel. It blends practical AI and automation with agent-assisted technology to help MLL Telecom clients reduce costs and streamline processes.
Connect transforms digital conversations by combining chat functionality with AI-powered chatbots. It will empower MLL Telecom clients to build simple chat flows for routine questions and extend functionality with little effort.
Andrew Shilton, Head of Solutions at MLL Telecom says, “As specialists in secure voice and data network solutions, we aim to optimise the lifetime value of every solution we recommend. Netcall’s Liberty platform is a natural choice — where flexibility, cost value and rapid deployment means we can meet the unique challenges our clients face.”
Andy Collis, Strategic Partner Director at Netcall adds, “Our shared vision for digital transformation is what drives us to deliver solutions that solve technological, organisational and commercial challenges. Our low-code, RPA, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems.”
Since it was founded in 1991, MLL Telecom has grown to become one of the UK’s most trusted and expert suppliers of fully-managed networks. Using Netcall’s tools and their agile delivery approach, they’ll continue to build on their reputation for rolling out exceptional communications solutions, quickly and efficiently.
