What’s next for AI in business?
Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory, what’s next for AI in business?
31st of January 2023
Joining forces as strategic partners, Netcall is excited to welcome MLL Telecom on board.
Sharing a commitment to public and private sector transformation, this new partnership is focused on supporting agile and flexible ways of working to enhance customer experience.
As independent integrators, MLL Telecom designs, builds and manages some of the most complex public sector networks in the UK as well as designing and building networks for all of the UK’s mobile network operators. Their expertise in delivering fit-for-purpose digital solutions, lies at the heart of this partnership.
To support their vision of unified communications across secure managed networks, our Liberty Converse omnichannel contact centre solution offer future-proofed tools that enable business agility, quickly and with less fuss:
Converse is an omnichannel contact centre solution that connects customers and agents in any channel. It blends practical AI and automation with agent-assisted technology to help MLL Telecom clients reduce costs and streamline processes. It transforms digital conversations by combining chat functionality with AI-powered chatbots. It will empower MLL Telecom clients to build simple chat flows for routine questions and extend functionality with little effort.
“As specialists in secure voice and data network solutions, we aim to optimise the lifetime value of every solution we recommend. Netcall’s Liberty platform is a natural choice — where flexibility, cost value and rapid deployment means we can meet the unique challenges our clients face.”
Andrew Shilton
Head of Solutions, MLL Telecom
“Our shared vision for digital transformation is what drives us to deliver solutions that solve technological, organisational and commercial challenges. Our low-code, RPA, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems.”
Andy Collis
Strategic Partner Director, Netcall
Since it was founded in 1991, MLL Telecom has grown to become one of the UK’s most trusted and expert suppliers of fully-managed networks. Using Netcall’s tools and their agile delivery approach, they’ll continue to build on their reputation for rolling out exceptional communications solutions, quickly and efficiently.
Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory, what’s next for AI in business?
Netcall wins Partner of the Year at Socitm President’s Awards 2025, alongside Newcastle City Council’s Transformation Initiative Award for digital innovation. Their partnership showcases impactful low-code automation, delivering efficiency, savings, and improved citizen services in local government.
We’re excited to share some fantastic news – Netcall has been ranked 14th in TechRound’s AI35 2025 rankings! This annual list celebrates the most innovative AI companies making waves across the UK and Europe.
Netcall today announced a strategic partnership with clinical analytics specialist C2-AI. This collaboration aims to revolutionise how NHS, local government and housing organisations to enhance productivity by understanding and responding to the risks and needs of people in their care.