News

Netcall Accelerates Business Process Transformation with New AI Capabilities

17 September 2026

New AI-powered features help organisations rapidly create, search and transform business processes, reducing the time between business ideas and deployment.

Netcall has announced three new AI-powered capabilities for Liberty Spark, its business process improvement solution, helping organisations dramatically reduce the time it takes to understand business processes, identify opportunities for improvement and rapidly turn ideas into working applications.

As organisations accelerate AI adoption, many are discovering that successful transformation starts long before AI is deployed. Before organisations can automate work or introduce AI, they first need to understand how work is carried out and where AI will genuinely add value.

For many organisations, this has become the biggest barrier to transformation. Capturing business knowledge often requires lengthy workshops with various business users. Documenting processes can take weeks. Even once that knowledge has been captured, employees often struggle to find the right information across hundreds or thousands of documented processes. Turning approved business requirements into technical specifications and applications then requires multiple specialist roles before development can begin.

Netcall’s latest AI capabilities are designed to remove these bottlenecks, helping organisations accelerate every stage of the process improvement journey, from capturing business knowledge and finding the right information to rapidly building applications.

New capabilities

The new capabilities include:

1. Process Creator – Creates structured business processes from simple natural language descriptions and images in minutes, giving teams a starting point they can quickly review, refine and improve.
2. Ask Liberty AI – Enables employees to search thousands of documented processes using everyday language, helping them quickly find the information they need without knowing exactly how it has been categorised or named.
3. Blueprint Generator – Transforms approved business processes into technical specifications that can rapidly generate applications within Liberty Create, Netcall’s low-code development platform, reducing the time between defining a business requirement and delivering a working solution.

Together, these solutions compress what has traditionally been a lengthy process involving business analysts, technical analysts, and developers into a much faster workflow, helping organisations move more quickly from business idea to deployment.

“Many organisations assume AI will solve inefficient processes, but we’re seeing the opposite. As businesses introduce AI, the need to understand how work actually happens has become more important than ever. The challenge is that process improvement has traditionally involved significant manual effort and multiple specialist teams before an application can be delivered. Our latest AI capabilities remove much of that effort, helping business and technical teams to move faster and focus on delivering better outcomes.”

Craig Willis

Head of Client Solutions Process Improvement, Netcall

The capabilities are already delivering tangible benefits. One organisation recently documented around 150 business processes in little more than a week using the technology, significantly reducing the time normally spent capturing and refining each process.

In another example, a housing association used Ask Liberty AI to instantly locate information about the location and access code for a property’s key safe, enabling contractors to gain access without delay, reducing wasted visits and improving the experience for tenants.

Elsewhere, a pharmaceutical company found employees were collectively spending around 1,000 hours each week searching for process information. Ask Liberty AI enables staff to find the guidance they need in seconds rather than manually searching documents and process libraries.

By reducing the time it takes to create, search and transform business processes, Netcall is helping organisations accelerate process transformation. Businesses can move more quickly from idea to deployed application, delivering value faster and realising the benefits of AI and automation sooner.

Article published in IT Brief and Channel Life.

About the author

Craig Willis

Head of Process Improvement Solutions

Craig has spent over 20 years liberating organisations from the pain of poor business processes. In his role at Netcall, Craig advises customers on how to empower the workforce to find and implement process improvements at scale. This includes how to rapidly identify opportunities, assess them and design and implement solutions using the Liberty platform.