Awaab’s Law and Housing Management Systems
You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.
Drive both front-end engagement and back-office delivery. Automate self-service, augment human interactions and streamline service delivery with the power of business-ready Generative AI.
Business-ready AI at yours and your customers’ fingertips. Ready to deploy, ready to deliver meaningful experiences and ready to reduce cost and increase capacity.
Delivering exceptional customer experiences is more than just optimising customer touchpoints. It involves rethinking service delivery from front-end interactions to back-office operations. The power of Liberty AI in a unified transformation platform gives you the power to automate where possible and augment human capabilities where needed.
Utilise AI capabilities to enable faster, more accurate responses to minimise wait times and improve overall satisfaction.
Automate and eliminate time-consuming manual tasks – allowing humans to focus on activities that drive relationship and satisfaction.
Effective AI / human collaboration to better handle complex or sensitive enquiries to increase productivity and maintain a human touch.
Simplify safe and responsible deployment of business-ready AI capabilities in a single platform – scale without compromise.
Our flexible and responsive contact centre solution provides your teams and customers a seamless, efficient and friction-free experience.
Build applications faster that deliver increased integration, agility and streamlined workflow across your enterprise.
AI-enhanced robotic process automation. Access generative AI and machine learning models in RPA flows to optimise efficiency and speed.
The Liberty platform uses business-ready AI to enable customers to resolve problems themselves, quickly and easily. This frees up your contact centre team to focus on providing a great customer experience. AI can harness insights from customer interactions to identify opportunities for proactive care and management.
“Liberty Converse has enabled us to make the big jump forward that we were aiming for. It’s given us greater flexibility and freed us from the limitations of desk phones. The biggest advantage has been the ability to integrate with our CRM – meaning that everything is now centralised and works together more smoothly.”
Michael Beagin
Operations Support Officer, ForHousing
AI-powered bots and quick query resolutions result in happier customers who receive faster support.
Automating routine tasks through RPA and low-code applications reduces operational costs and increases efficiency.
AI assistance makes your team’s roles more satisfying and productive, as they can solve complex issues more easily.
Our platform enables you to provide consistent experiences across channels, enhancing your brand’s reputation and loyalty.
Gain valuable insights into customer behaviour and agent performance. Use AI for advanced analytics to enable smarter, data-driven decision-making.
See how user-friendly, AI-driven tools deliver seamless and friction-free experiences
You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.
Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.
Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.
Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.