Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:
Flag broader issues and help other departments improve their performance
Enable quick issue resolution and personalised interactions
Gather honest feedback from customers through their channel of choice
Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.
Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.
Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.
Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.
“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.
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