Easily create and send surveys through digital and voice channels to capture, analyse and evaluate customer feedback.
Liberty Converse can transform feedback into actionable insights to improve your services and deepen customer loyalty. You’ll find fresh ways to deliver a superior customer experience across your communication channels. You can:
Flag broader issues and help other departments improve their performance
Enable quick issue resolution and personalised interactions
Gather honest feedback from customers through their channel of choice
Use fast and simple IVR surveys to capture valuable caller metadata for insightful follow-up easily.
Gather actionable feedback through simple chatbot, chat, email or SMS surveys immediately after every interaction.
Get a complete understanding of your customers’ experiences, needs and perceptions to find opportunities for improvement.
Connect customer feedback with the respective team members to provide instant feedback on how they handled the customer’s query.
“99% of customer feedback is extremely positive because we can call them back within a couple of hours, so our customers are very happy.”
Ross McQueen
Customer Services Manager, Blackburn with Darwen Borough Council
If you have questions about Liberty Converse features and functionality, contact us for a no-obligation discussion.
AI in the public sector is enhancing efficiency and citizen services while maintaining ethical responsibility. Liberty’s AI ensures fairness, transparency, and privacy, supporting human decision-making rather than replacing it. With responsible implementation, councils can harness AI’s potential while safeguarding vulnerable citizens and building trust through ethical digital transformation.
Local government reorganisation requires efficiency, collaboration, and strategic planning. Process mapping helps councils streamline services, eliminate duplication, and future-proof governance models. With Liberty Spark, councils can navigate change confidently, ensuring smooth transitions, improved outcomes, and sustainable modernisation for citizens
We’re excited to share some fantastic news – Netcall has been ranked 14th in TechRound’s AI35 2025 rankings! This annual list celebrates the most innovative AI companies making waves across the UK and Europe.
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