Liberty is Netcall’s AI-powered platform for building, automating and connecting the systems that run your organisation. It helps teams work smarter, serve faster and deliver transformation that lasts — all in one unified, human-centric platform.
Digital Experience is our solution for creating seamless, user‑friendly online services. It helps organisations deliver intuitive portals, forms and websites that connect people to the right services quickly, reduce friction and improve engagement – fast.
Liberty Converse is our AI-powered contact centre solution that helps you deliver faster, more personal service — across every channel. It connects teams and systems to streamline journeys, reduce costs and improve customer experience across every touchpoint.
Liberty Create is our low-code application development platform that helps you design, launch and adapt digital services at speed. It empowers both business and technical teams to build smarter and deliver more — with less friction and more control.
Liberty RPA is our AI-powered automation solution that helps you streamline everyday tasks, improve accuracy and build autonomous workflows. It’s fast to deploy, easy to integrate and designed to unlock momentum for transformation.
Liberty Spark is our process intelligence solution that helps you discover, map and improve how work really flows. It gives teams the clarity to fix inefficiencies, optimise operations and unlock smarter ways of working — fast.
Liberty IDP is our AI-powered Intelligent Document Processing solution that helps you turn unstructured content into structured, usable data — fast. That data can then drive applications, trigger workflows and power smarter decisions across the Liberty platform.
AI in Liberty brings powerful, business-ready intelligence to every part of the Liberty platform — helping you automate smarter, engage faster and make better decisions. From virtual assistants to autonomous workflows, it’s AI that works with you, not around you.
Discover what you can build with Liberty. Explore real-world examples of how organisations solve challenges and deliver smarter services using our composable platform capabilities.
Liberty for Health improves how patients reach you, with high digital uptake and accessible options for everyone. It improves how NHS teams work by connecting systems, cutting repetition and automating routine processes. One AI-powered platform built for real NHS challenges.
Liberty for Local Government is our AI-powered platform that helps councils modernise service delivery, empower teams and improve citizen experiences. It connects departments and systems to streamline processes, reduce costs and deliver faster, more personal services.
Liberty for Housing is our AI-powered platform that helps housing providers modernise tenant services, automate workflows and drive operational efficiency. It connects teams and systems to deliver seamless tenant experiences, reduce administrative burden and improve outcomes.
Liberty for Insurance helps you transform policy servicing, claims and customer engagement – fast. It reduces friction across the value chain, automates routine tasks and unlocks insights with AI – improving efficiency, accuracy and customer experience at every step.
Liberty for Financial Services helps banks and lenders move faster, stay compliant and deliver better customer experiences. It unites automation, AI and engagement tools to streamline processes, cut costs and keep teams and customers connected in real time.
Liberty for Rail and Transportation helps operators and infrastructure providers modernise operations, improve safety and deliver better passenger experiences. It unites automation, AI and low-code tools to streamline processes, cut delays and keep complex rail networks running smoothly – with full compliance and control.
Liberty for Utilities helps providers adapt to fast-changing customer needs and regulatory demands. It combines AI, automation and engagement tools to streamline processes, improve resilience and support sustainability goals – all in one secure, scalable platform.
Liberty for Retail and Consumer Goods helps you adapt to complex, fast-changing environments – from logistics to customer experience. It uses AI, automation and engagement tools to streamline operations, optimise supply chains and deliver seamless journeys.
Meet us for direct digital transformation insights, from virtual webinars to face-to-face sessions. Explore our solution insights in webinars and show-and-tell sessions now.
Stay updated with Netcall’s latest innovations in communication and customer engagement. Explore our cutting-edge solutions and join our journey of innovation and excellence.
Find out how your business can become a Netcall partner. We’ll support you – as you win and deliver high-value projects in intelligent automation and customer engagement.
Take a strategic look at Netcall’s marketplace, customer base and financial performance. See how we’ve grown as a company and meet our Board members.
Discover real growth, remote-friendly opportunities in a diverse and talented team on a mission to put customer experience first. Find out why Netcall is a great place to work.
Whether you’re a budding app developer or managing your Liberty Converse system, our Community has it all in one place. Get inspired, share knowledge and access resources.
Map processes at the speed of conversation. No more ‘drag and drop’ delays. No more blank pages. Just faster delivery for your residents and tenants.
Process mapping shouldn’t feel like you’re fighting with a spreadsheet.
And when your tool is slow and rigid, your teams stop using it.
We built Liberty Spark for teams who want to deliver change. Not just document it. It’s a modern, AI-assisted alternative that works the way you do. And yes. We can import your existing Engage process maps directly into Spark!
Map at the speed of conversation.Not the speed of drag and drop. No break in the flow and you stay in control of process layouts.
Integrated AI process creator to get you started. Generate a draft map in seconds from a text prompt (or a photo of a whiteboard!)
Built-in health score tracks usage and updates. Pinpoint the services that need support (before they fail)
Pain point
Engage Process
Liberty Spark
Workshop speed
Manual drag and drop can slow the flow of conversation
Maps at the speed of conversation
Where to start?
Often starts with manual set up for each map
AI generates draft maps from text prompts or whiteboard photos
Mapping flexibility
Rigid layouts
Complete control over how your processes look
Automation path
Stops at visualisation and documentation
Blueprint Generator creates technical specs in one click
Data migration
Hard to move away from your existing maps
We can import your existing Engage Process maps directly
Process accuracy
Maps can go out of date quietly
Smart health scores track usage and update you
Engage process stops at the drawing board. Because Spark lives on the Liberty platform, you can automatically turn maps into workflows with our Blueprint Generator.
It even creates technical specifications and business requirements from your map. This means no rewriting or starting again.
Keep what you’ve already built. We can import your existing Engage processes into Spark. So you don’t lose your work.
Yes. You don’t have to start from scratch. We can import your existing Engage Process library directly into Liberty Spark so you can pick up exactly where you left off.
Unlike standalone tools, Spark is a connector on the Liberty Platform. So, if you have Citizen Hub, our Blueprint Generator can turn your maps into technical specsso you can build automated workflows directly.
Spark is designed for service leads and managers. It uses a modern interface that maps as you talk. You don’t need to be a developer to create maps and Spark is super easy to use.
We focus on AI-assisted workflows and people-driven outcomes. You remain in control. The AI helps generate the initial draft, but your team validates every step to ensure governance and compliance.