Councils can unlock digital agility
Balancing demands for efficient service delivery with tight budget constraints, while maintaining high standards, is a constant challenge for local authorities. This often leaves little room for innovation or service improvement.
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming digital services to save money, increase efficiencies and enhance citizen experience.
Open the infographic now to see the full picture:
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In 2000, less than 7% of the world had internet access. Fast forward to today and that figure rises to a whopping 63% — a fact that’s even more astounding as it includes emerging and developing economies — where 93% are on social media. Just think, most of us didn’t even know what that was in 2000.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.
To support their inclusivity and choice goals, Waverley wanted to provide several easy options for residents to contact the council. With limited resources and budget constraints, they needed a flexible solution that would allow for further development using existing internal resources.
