Our commitment to reducing our environmental impact
Environmental sustainability is important to us. Netcall’s long-term growth is underpinned by a set of value-based operating principles. These have regularly been reviewed and adapted as Netcall has developed. They centre on customer focus, innovation, integrity, quality and teamwork. The culture of Netcall is characterised by these values.
They are communicated widely including within the competency framework, which sets out how we want our colleagues to work within Netcall, and promoted throughout the organisation by managers in their daily work.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems to establish and measure improvement in this area.
Netcall is at the start of its journey to measure and improve its impact on the environment. The business is committed to working towards “carbon-neutral” status with an ambition to be carbon-neutral by the end of 2026.
During the financial year, Netcall has measured and is voluntarily reporting its Scope 1 and Scope 2 emissions. These have reduced by 31% to 46 tons of carbon dioxide equivalent tCO2e – tonnes (t) of carbon dioxide (CO2) equivalent (e) (‘tCO2e’) (FY20: 67 tCO2e).
Covers direct emissions from owned or controlled sources.
Covers indirect emissions from the generation of purchased electricity, steam, heating and cooling consumed by a reporting company.
Covers direct emissions from owned or controlled so Netcall plans to measure scope 3 emissions which cover indirect emissions that occur in a company’s value chain, and establish science-based targets to provide a path to reduce emissions to net zero in the next financial year.
While starting with its operations, Netcall’s strategy expands beyond its business by ensuring the changes implemented flow into the Group’s product strategies. In this way, the organisations and communities in which Netcall operates will also benefit.
For example, today Netcall customers benefit from solutions:
In general, digital transformation by increasing automation and improving stakeholder engagement and communications, makes processes and interactions more efficient and supports reduction of carbon emissions for our customers and their ecosystems.
Therefore, by implementing our solutions and delivering our roadmap, Netcall also supports our customers environmental strategies while at the same time working towards our own environmental targets.
A company is said to be carbon-neutral by reducing their emissions and/or
paying others to not emit an equivalent to their remaining emissions.
“Netcall is committed to working towards ‘carbon-neutral’ status with an ambition to be carbon-neutral by the end of 2026.”
Our strategy includes reducing our Scope 1 and 2 emissions to zero by 2022, reducing our Scope 3 emissions by 100% by 2026,
and then removing more carbon than we emit.
Purchase green energy, sustainable water and sustainable hardware.
Move as much as possible to the cloud to exploit energy at scale.
Ensure E-waste management.
Netcall is a software and service business with very little transport and distribution of solutions. Waste generated is typical of an office-based organisation, not a manufacturer.
Business Travel, employee commuting, and home-working have changed considerably during the pandemic.
For Netcall customers, whilst solutions will reduce resource requirements and associated office and transportation costs, such as contact centre agents
working from home, a key method to reduce their energy use is to migrate from on-site solutions to the cloud. Cloud operators utilise their massive scale for adopting large-scale efficiency innovations.
In 2014, the US Natural Resources Defense Council’s report on data centre efficiency stated that average server utilisation remained static at 12% to 18% between 2006 and 2012, while hyperscalers could achieve 40% to 70%. Higher utilisation is more efficient. Therefore, the move of Netcall customer workloads to the cloud will reduce carbon dioxide (CO2) emissions.
We will reach our 100% renewable energy goal by purchasing enough renewable energy to match our electricity consumption at our offices. Scope 1 gas consumption will require Netcall to purchase energy that includes offsets and includes renewable biogas made from food and farm waste.
We are reducing our Scope 3 emissions by 100% by 2026. While we do not have direct control over the majority of emissions in the Scope 3 category, they represent the bulk of our emissions. We are addressing them in our carbon negative commitment by the following methods:
“We also made good strides pushing forward our sustainability objectives and reducing the Group’s impact on the environment. This was the first year we initiated voluntary environmental impact reporting, in recognition that sustainable business practices will play an increasingly important part in the Group’s long-term objectives. Over the year, we lowered the Group’s direct carbon emissions by 31%. We are well on track to reach our target of being carbon-neutral for Scope 1 and 2 emissions by end of 2022 and Scope 3 net zero by end of 2026”
Henrik Bang
CEO, Netcall
Netcall has deployed Microsoft Teams to all employees, providing ways to work with colleagues and customers without travel. Once Covid-19 restrictions are removed, it is expected that there will be a 20% reduction in business travel from pre-pandemic levels.
The Covid-19 pandemic effectively ended live events for at least one year. We participated in a number of virtual events and increasingly held customer meetings / presentations and investor roadshows using virtual tools. We plan to continue doing this, where appropriate.
We will reduce our Scope 1 and 2 emissions to zero by 2022.emissions by 100% by 2026.
By 2026, we will reduce our Scope 3 emissions by 100%.
We will help our suppliers, customers, and partners reduce their carbon footprints through our learnings and with the power of intelligent automation and customer engagement.
Baseline: Financial year ending 30th June 2020
Additional details relating to the baseline emissions calculations: No prior Scope 3 emissions reporting.
Baseline year emissions:
Financial year ending 30th June 2021
Additional details relating to the baseline emissions calculations: No prior Scope 3 emissions reporting.
2021 emissions:
Purchase of 100% renewable electricity for the Poole office has been implemented since
the 2020 baseline. The final invoice for electricity at the now closed Hemel Hempstead
office was on 31 May 2020 and the scope 2 emissions at that location in financial year 2020
were <1 tCO2e.
The carbon emissions reduction achieved by these schemes equates to 20.8 tCO2e,
a 31%ge reduction against the 2020 baseline and the measures will be in effect when
performing the contract.
Scope 1 includes emissions resulting directly from Netcall’s activity, such as fuel used in vehicles or gas burnt in boilers to heat facilities.
Scope 2 includes indirect emissions primarily from purchased electricity. Energy efficiency and procurement of green power are key to reduce Scope 2 emissions.
Scope 3 includes all indirect emissions that occur across Netcall’s value chain, both downstream and upstream.
These sources are extensive and includes business travel of employees and the full lifecycle of products, including the electricity that clients consume when using a Netcall solution.
Scope 3 is optional, but it provides an opportunity to be innovative in greenhouse gas management.
Netcall will focus on accounting for and reporting those activities that are relevant to our business and goals, and for which we have reliable information. In advance of mandatory reporting requirements, Netcall will capture and analyse data for the following Scope 3 categories:
If you would prefer to view our Environmental Sustainability Report 2021 as a PDF, please click below.
Discover how insurers are transforming First Notice of Loss (FNOL) from a costly pain point into a competitive advantage with AI-powered automation—cutting costs, improving accuracy, and enhancing customer experience without replacing legacy systems.
A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.
Standardise a Business Process to improve efficiency, reduce errors, and ensure consistency across your organisation. By mapping workflows, defining clear steps, and using best practices, you create a repeatable system that enhances productivity and streamlines operations for long-term success.
