Complying With Awaab’s Law: What Good Looks Like

Respond fast, stay compliant, protect tenants

Awaab’s Law applies to all social landlords – including councils that manage housing stock and housing associations.

With Tenant Hub, built on the Liberty platform, housing providers and local authority housing teams can act fast on damp, mould and disrepair reports. Automated triage, clear prioritisation and real-time visibility ensure cases are actioned quickly and nothing slips through the cracks. For councils managing housing stock, Tenant Hub provides the visibility and responsiveness needed to meet Awaab’s Law requirements and keep tenants safe

For local authorities managing housing stock, Awaab’s Law creates new expectations around response times, evidence and case visibility. From October 2025 under Awaab’s Law, social landlords must investigate and make safe any emergency hazard (imminent and significant risk of harm) within 24 hours of becoming aware of it. Can your current systems reliably identify and track such cases in your housing portfolio?

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Looking for the full guidance? Read the Awaab’s Law practical guide.

Transform your processes and enhance experiences

Tenant Hub helps housing teams respond fast to damp, mould and disrepair – turning tenant reports into real action and giving you the visibility needed to meet Awaab’s Law requirements.

What you’ll see in your demo

  1. Instant capture and triage of damp, mould and disrepair reports
  2. Clear prioritisation using rules aligned to hazard requirements
  3. Real-time tracking of SLAs, actions and case progress
  4. Joined-up workflows connecting teams and contractors
  5. Integration with your existing HMS (no rip-and-replace)
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Additional reading