Councils face unprecedented challenges – tightening budgets, rising citizen expectations and increasing service demands. Netcall’s AI for Local Government delivers the comprehensive transformation you need. Not just another chatbot solution.
With Netcall’s AI for local government capabilities, intelligence is embedded across the entire journey – empowering both citizens and staff.
Virtual assistants and AI agents are embedded in your workflows – no handovers, no silos.
AI isn’t a black box. It’s transparent, explainable and supports confident decision-making.
You don’t need a team of experts to get started. Liberty’s AI comes pre-configured and ready to power your services from day one.
Our solutions go deeper than surface-level automation – embedding intelligence across your entire council ecosystem. Not just at the front door.
With built-in governance and comprehensive audit trails, we ensure your AI use remains compliant, ethical and understandable.
Our AI embeds intelligence across your entire ecosystem – not just at the front door. From first contact to ongoing service delivery, our solutions work together seamlessly.
You don’t need data scientists or AI experts. Our pre-configured solutions can be deployed quickly with minimal IT resources.
Feature
End-to-end solution
AI transparency
Out-of-the-box AI models
Data integration
Automation and decision support
Ease of use
Data security and compliance
Netcall’s AI
Fully integrated across all services – front door to back office
Explainable models with full oversight
Pre-configured for local government
Seamlessly integrates with legacy systems
AI adapts to real-world complexity and supports smarter decision-making
Intuitive low-code platform for ease of deployment
Built-in security and audit features
Other AI providers
Often limited to specific service areas
Can be hard to understand how decisions are made
Requires customisation and manual setup
Integration can be complex or fragmented
Typically rules-based with limited adaptability
Often requires technical expertise for setup
Varies, with some lacking robust compliance features
“Netcall’s support in rolling out this new technology has been absolutely brilliant and their approach to supporting their customers is – from our perspective – second-to-none. I honestly think this is worth mentioning because there are so many suppliers out there that get this bit wrong – and the impact is massive.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
Tewkesbury Borough Council, in partnership with Netcall, has embraced this cutting-edge AI to transform customer contact and service delivery.
Powered by the Liberty platform, this initiative places AI at the centre of a smarter, more accessible experience for residents – delivering real results without increasing operational burden.
“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
Ready to transform your services with AI? Let’s discuss how Netcall’s AI can help your council deliver faster, smarter and more connected services.
