Most council AI tools only automate the front door – answering simple questions and routing enquiries.
Netcall delivers something more powerful: End-to-end AI for local government that connects citizens, staff and services through real intelligence, not just another chatbot.
With AI embedded across your entire council ecosystem, Liberty helps teams work smarter, respond faster and deliver joined-up services. Even with stretched resources.
Virtual assistants and AI agents work across your workflows to automate tasks and route queries intelligently – no dead ends, no handovers, no silos.
AI shouldn’t be a black box. Liberty provides transparent, explainable AI so teams can make confident, accountable decisions.
Designed for councils, Liberty’s AI comes pre-configured and ready to deploy. No data scientists or specialist teams required.
Most solutions only automate the initial interaction. Liberty embeds intelligence across your entire council ecosystem – from first contact to back-office delivery.
With built-in governance, audit trails and explainable models, Liberty ensures AI decisions are ethical, accountable and fully compliant.
Liberty unifies AI, automation and case management so information flows seamlessly between teams. Citizens get faster resolutions – and teams get real-time support without extra admin
No data scientists or AI experts – and no complex integrations. Liberty’s AI is pre-configured for local government, enabling rapid deployment with minimal IT resource.
Feature
End-to-end solution
AI transparency
Out-of-the-box AI models
Data integration
Automation and decision support
Ease of use
Data security and compliance
Netcall’s AI
Fully integrated across all services – front door to back office
Explainable models with full oversight
Pre-configured for local government
Seamlessly integrates with legacy systems
AI adapts to real-world complexity and supports smarter decision-making
Intuitive low-code platform for ease of deployment
Built-in security and audit features
Other AI providers
Often limited to specific service areas
Can be hard to understand how decisions are made
Requires customisation and manual setup
Integration can be complex or fragmented
Typically rules-based with limited adaptability
Often requires technical expertise for setup
Varies, with some lacking robust compliance features
“Netcall’s support in rolling out this new technology has been absolutely brilliant and their approach to supporting their customers is – from our perspective – second-to-none. I honestly think this is worth mentioning because there are so many suppliers out there that get this bit wrong – and the impact is massive.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
Tewkesbury Borough Council, in partnership with Netcall, has embraced this cutting-edge AI to transform customer contact and service delivery.
Powered by the Liberty platform, this initiative places AI at the centre of a smarter, more accessible experience for residents – delivering real results without increasing operational burden.
Ready to transform your services with AI? Let’s discuss how Liberty’s AI can help your council deliver faster, smarter and more connected services.
“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
