Manage all your channels simply via a Integrated Workspace

Have all the tools your contact centre team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.

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Empower your teams to work smarter and focus more on customers

Connect with customers across any channel and retain context when they switch. Boost productivity by managing multiple interactions and voice calls simultaneously, and enhance your team’s satisfaction with all tools in one place.

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Digital engagement

Provide exceptional customer service across any channel, including SMS, live chat, email and social media.

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Unified management

Enable supervisors and advisors to monitor, guide, and manage interactions using one interface, whether working from the office or home.

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Voice engagement

Integrate with any telecoms provider or Microsoft Teams for the most up-to-date voice collaboration for a great employee and customer experience.

Rely on a ‘single pane of glass’ for your digital and voice channels

The Liberty Converse omnichannel workspace manages customer contacts via one easy-to-use interface.

“We’ve found Converse to be exactly what it said on the tin. It’s been really intuitive and simple to use.”

Mark Partridge

Head of Student Information Service and Student Records and Enrolment, University of Hertfordshire

Other Features

Contact management

Voicemail management

Activity history

Transfers between team members

Conference calls

Customised tabs

Supervisor admin

Workforce management


Empower agents with one unified workspace

If you’d like to see how a unified agent workspace can boost productivity, reduce context‑switching and give your team everything they need to resolve contacts faster, get in touch and we’ll help you explore the right workspace strategy for your organisation.

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Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

Other related topics

Financial Services

Financial Services

Netcall enables leading banks and other financial services brands to become more agile in a highly-competitive space.

Workforce Management

Workforce Management

Ditch spreadsheets and use our intuitive tools to save hours of admin. Optimise your staffing, scheduling and overall operational efficiency.

Digital interaction

Digital interaction

Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.

Contact Centre Solutions

Contact Centre Solutions

For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.