Manage all your channels simply via a Unified Workspace

Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.

Empower your teams to work smarter and focus more on customers

Connect with customers across any channel and retain context when they switch. Boost productivity by managing multiple interactions and voice calls simultaneously, and enhance your team’s satisfaction with all tools in one place.

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Digital engagement

Provide exceptional customer service across any channel, including SMS, live chat, email and social media.

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Unified management

Enable supervisors and advisors to monitor, guide, and manage interactions using one interface, whether working from the office or home.

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Voice engagement

Integrate with any telecoms provider or Microsoft Teams for the most up-to-date voice collaboration for a great employee and customer experience.

Rely on a ‘single pane of glass’ for your digital and voice channels

The Liberty Converse omnichannel workspace manages customer contacts via one easy-to-use interface.

“We’ve found Converse to be exactly what it said on the tin. It’s been really intuitive and simple to use.”

Mark Partridge

Head of Student Information Service and Student Records and Enrolment, University of Hertfordshire

Other Features

Contact management

Voicemail management

Activity history

Transfers between team members

Conference calls

Customised tabs

Supervisor admin

Workforce management

Any questions?

Feel free to get in touch to ask anything about Liberty Converse. We’re here to help and ensure you get all the information you need to make the right decision.

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