Agentic AI for Smarter Customer Service

The Inner Circle Guide to Agentic AI

Unlock the power of agentic AI to transform customer experience. This in-depth report, produced in partnership with ContactBabel, reveals how AI-driven automation is reshaping contact centres – boosting self-service, streamlining operations and enhancing customer experience.

It’s your essential resource for understanding the future of AI customer service.

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What’s inside the guide?

Discover how agentic AI can help you deliver faster, smarter customer experience (CX) – without increasing headcount or complexity.

This 30-minute read reveals how leading CX teams are using autonomous AI to reduce costs, boost satisfaction and unlock new efficiencies across channels. Explore how agentic AI automation is redefining customer experience by enabling intelligent, autonomous actions across systems and channels.

Whether you’re just starting with AI or scaling your automation strategy, this report gives you the insights you need to make confident, future-proof decisions. Backed by data from hundreds of contact centres and thousands of consumers, it shows you what’s working and what’s next.

  1. How Agentic AI goes beyond chatbots to deliver real outcomes
  2. Where it drives the biggest impact – from self-service to email
  3. What to watch out for before you implement
  4. How to roll it out safely, quickly and with measurable ROI.
Front cover of the inner circle guide to agentic ai

Three key insights for you about Agentic AI in CX

Number 1 in a circle

CX automation is evolving – and agentic AI is leading the way

By transforming web chat, email and self-service interactions, it delivers faster resolutions, personalised experiences and measurable business outcomes – not just basic responses.

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Customers want to self-serve – and agentic AI makes it possible

By enhancing the intelligence behind self-service tools, it empowers users to complete tasks independently, boosting satisfaction and reducing support costs.

Number 3 in a circle

The traditional CX landscape is fragmenting

As CX KPIs decline, blending machine learning speed with human empathy offers a powerful solution. This hybrid approach improves response times, strengthens customer trust and drives performance back to peak levels.

Explore Liberty Converse 

Discover how Liberty Converse supports agentic AI and transforms contact centre operations with intelligent automation.

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