AI That Helps Your Contact Centre Work Smarter – Safely and Efficiently

Converse CX uses embedded AI to understand customer interactions, assist agents in real time, and safely take approved actions – reducing effort, speeding up resolutions and improving consistency.

  1. Smart summaries turn long calls or chats into actionable notes
  2. Autonomous agents automate routine queries and hand off seamlessly
  3. Safe automation trigger workflows under your control with confidence
See it in action Find out more about Liberty Converse


Deliver faster, more personalised service with AI that works across voice, chat and digital channels

AI‑powered assistants and analytics help teams resolve issues quickly, guide agents in real time and free humans to focus on complex interactions.

Improved Customer Icon

Create great CX

Empower customers to resolve issues themselves the first time, through any channel or with help from your team.

Enhance CX Icon

Equip employees

Give your team the tools to access the correct information with AI assistance, to help customers immediately.

Agile Delivery Icon

Increase efficiency

Seamlessly blend digital and employee-assisted channels to boost efficiency.

Continuous Improvement Icon

Reduce admin costs

Simplify and consolidate digital and voice channel management using a single tool.

Connected, smarter, AI-enhanced customer journeys

Our flexible and responsive contact centre solution provides your teams and customers a seamless, efficient and friction-free experience. Powered by Liberty’s AI engine, customers and teams can fulfil requests quicker than ever.

The Rotherham NHS Foundation Trust

“Using Liberty Converse’s Virtual Agent reporting, we run live observe–learn–improve cycles on real staff interactions. By analysing conversations as they happen, we surface gaps missed in testing, unmet intents, unexpected pathways, ambiguous language and tune journeys within minutes, not release cycles. This rapid feedback loop ensures our virtual assistant is continuously refined – improving accuracy, coverage and user experience every day.”

James Rawlinson

Director of Health Informatics, The Rotherham NHS Foundation Trust

Read their story

Essential cloud contact centre tools for smarter customer engagement

Our cloud customer engagement solutions bring together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

AI Autonomous Agents

Agentic AI support that handles more complex tasks autonomously, helping customers resolve their enquiries.

AI Virtual Assistants

Intelligent assistants that work across voice and digital channels automating routine enquiries.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

Agent Productivity

A single workspace that brings all customer context and interaction tools together for seamless handling.

Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

Scale your contact centre with AI

If you’d like to see how AI can help you handle more interactions, automate routine tasks and support your agents with intelligence – all while scaling efficiently – get in touch and we’ll help you explore the right AI strategy for your contact centre, from virtual agents to real‑time guidance and insights.

Book a free demo Find out more about our cloud contact centre solution

Other related topics

AI Agent Assist

AI Agent Assist

Give your agents real‑time AI guidance, instant knowledge retrieval and automated summaries. Improve accuracy, speed and customer experience with AI‑powered agent support.

AI Virtual Assistants

AI Virtual Assistants

Customers get answers instantly. Agents stop fielding the same questions on repeat. And your service keeps running long after the office lights go off.

Autonomous Agents

Autonomous Agents

Deploy AI virtual agents across voice and digital channels to resolve enquiries, automate tasks and escalate with full context. Deliver faster service and lower effort using agentic virtual agents and intelligent routing.

Intelligent routing

Intelligent routing

Get your customers to the right place, first time, without delay. Simply combine IVR scripts, menus, routing and options to create smoother experiences.

Empower agents to be the CX difference
Create a contact centre from scratch and within minutes with Liberty Converse CX
Easily transcribe calls with Liberty Converse CX