Liberty Converse: AI-powered Contact Centre for Connected CX

Deliver seamless, intelligent customer interactions across every channel with Liberty Converse,  our contact centre solution. Combine omnichannel communications, AI automation and integrated workflows to help your teams resolve enquiries faster, improve experiences and operate more efficiently.

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A smarter approach to customer engagement

Move from contact handling to complete service resolution.

Whether you’re modernising your contact centre, improving customer experience or connecting front- and back-office teams, Liberty Converse helps you deliver faster service, empower agents and resolve enquiries more efficiently.

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Deliver seamless customer experiences

Engage customers across channels with consistent, connected journeys that reduce effort and improve satisfaction using omnichannel customer engagement software.

Empower agents to perform at their best

Give teams AI assistance, automation and a unified agent workspace so they can resolve issues faster and focus on higher-value conversations.

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Resolve enquiries faster with connected workflows

Link conversations directly to systems, processes and automation to eliminate handoffs and reduce manual work using powerful contact centre automation.

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Adapt and scale with confidence

Evolve services, introduce new channels and respond to demand without disrupting operations or replacing core systems.

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Leading organisations using Liberty Converse

Liberty Converse delivers exceptional customer experiences for a diverse range of businesses

Dreams
Clinigen
East Midlands Railway

Craft extraordinary agent and customer experiences

Most contact centre solutions or platforms stop at communication. Liberty Converse connects interactions with processes, automation and applications across your organisation – enabling true end-to-end service transformation.

AI that works in practice

Embedded AI customer experience tools enhance both customer and agent experiences, from agentic virtual assistants to real-time coaching and interaction analysis, improving efficiency without adding complexity.

Unified customer journeys

Bring together CRM, knowledge bases, case management and operational systems to create a single source of truth and a consistent experience across channels.

Built for complex organisations

Liberty Converse supports regulated industries and high‑volume environments with powerful integration and enterprise-grade security capabilities.

Unifying customer journeys with Liberty Converse

Liberty Converse gives your teams the tools to deliver connected, intelligent customer experiences, helping you to resolve enquiries faster, improve satisfaction and operate at scale. As part of the Liberty platform, it combines next-generation contact centre software with AI, low-code, and robotic process automation to make service smarter and more responsive.

See what our customers say…

“When Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.” 

Sam Johnson

Head of Customer Services, Dreams

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Empower your contact centre – Liberty Converse’s integration with Microsoft Teams

Netcall has been a Gold Microsoft Partner for over 13 years. Certified to Microsoft’s exacting standards, Liberty Converse for Microsoft Teams provides the quality and compliance you need for your technology choices.

Certified to Microsoft exacting standards, Liberty Converse for Microsoft Teams provides the quality and compliance you need for your technology choices.

Boost agent efficiency – seamlessly connect with the entire organisation through Microsoft Teams calls and messages within the Liberty Converse contact centre app.

Enhance customer and agent experiences – achieve fast first-call resolution and reduced handling time.

Access from anywhere – enjoy incredible collaboration and teamwork, whether working from home or the office.

From hosted to cloud – the future of Liberty Converse

Liberty Converse continues to evolve to support modern contact centre needs, with cloud deployment enabling faster innovation, AI-powered automation and greater scalability.

The latest cloud-based version introduces enhanced digital capabilities and continuous updates, while maintaining integration with your existing systems and processes. For organisations using earlier hosted deployments, Netcall works closely with customers to explore migration approaches that protect data, minimise disruption and unlock new value when the time is right.

Interested in exploring the cloud-based Liberty Converse platform?

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Liberty Converse makes your contact centre transformation simpler with ready-to-go integration

Transform your contact centre at speed. Netcall’s Liberty Converse technology enables rapid integration with critical third-party systems, reducing time, cost and complexity.

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Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

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AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

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Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

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Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.


See Liberty Converse in action

Discover how Liberty Converse can transform your customer experience and operational efficiency.

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