AI Virtual Assistants for Customers Who Don’t Have to Wait

Every missed call, every queued message, every “please hold” costs you – in satisfaction scores, in agent burnout and in customers who simply don’t come back. Liberty Converse’s AI virtual assistants change that equation entirely. They work across voice and digital channels, answer instantly, and never have a bad day.

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What changes the moment you deploy AI virtual assistants

Customers get answers instantly. Agents stop fielding the same questions on repeat. And your service keeps running long after the office lights go off.

Always on, without the staffing bill

Nights, weekends, bank holidays – your AI assistant is there. Customers get help the moment they need it, not when your team gets back to their desks.

Icon of headset, speech bubble and cogs

Instant answers, every time

No hold music. No “your call is important to us.” Just fast, relevant responses that resolve enquiries and move people forward.

Built for your busiest days

Monday morning surge? Product launch traffic spike? Your AI assistant handles thousands of simultaneous conversations without breaking a sweat – or asking for overtime.

Right person, right place, first time

When a query is too complex for self-service, customers are routed to exactly the right team — with full context already in place. No repeating themselves. No frustration.

AI virtual assistants across every channel – zero silos

Whether your customer picks up the phone, opens a chat window, or taps a messaging app, they get the same seamless experience. Here’s how it works across each channel.

“We saw immediate and dramatic improvements, literally overnight. Call abandonment dropped below 10% on day one. Waiting time dropped. Call handling times are quicker. When 1,500 calls in a day feels effortless rather than atrocious, you know something significant has changed.” 

James Allan

Interim  Associate  Director - Planned  Care, University Hospitals Sussex NHS Foundation Trust

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Explore AI virtual assistants in action

The best way to understand what AI virtual assistants can do for your organisation is to see them working on real scenarios. Book a free online demo and we’ll walk you through exactly how it could work for your team.

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Essential customer engagement tools for modern service teams

Our cloud customer engagement solutions bring together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

AI Autonomous Agents

Agentic AI support that handles more complex tasks autonomously, helping customers resolve their enquiries.

AI Virtual Assistants

Intelligent assistants that work across voice and digital channels automating routine enquiries. and reducing workload for your team.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

Agent Productivity

A single workspace that brings all customer context and interaction tools together for seamless handling.

Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.