Secure Payment Solutions for PCI-Compliant Agent Assisted Payments

Enable your contact centre agents to take card payments over the phone securely and compliantly as part of your wider PCI DSS compliance approach. Protect sensitive payment data, reduce risk and deliver a smoother payment experience for customers across voice, digital channels, and IVR payment processing.

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Take secure contact centre payments without exposing card data

Handling payments over the phone shouldn’t introduce compliance risks. With secure over the phone payments integrated into Liberty Converse, agents can guide customers through transactions while card details remain protected from your systems, recordings and agents – helping to support your PCI DSS compliance requirements.

Customers simply enter their card details using their telephone keypad or a secure digital payment link. Agents can monitor progress and support the interaction, without ever seeing or hearing sensitive information.

Secure phone payments customers can trust

Customers enter payment details securely while interacting with your team, giving them full confidence that their information is protected in our secure payment solutions.

Agent-assisted payments

Agents guide customers through the payment process in real-time, without ever seeing, hearing, or storing sensitive cardholder data.

Reduce PCI compliance risk

Sensitive payment data is removed from your contact centre environment, helping reduce contact centre payment compliance scope and risk.

Flexible IVR payment processing

Support payments through voice interactions, IVR payment processing and secure digital payment links sent via SMS, email or chat.

Secure payment options for every interaction

Liberty Converse makes it easy to take secure payments in a way that supports PCI DSS compliance requirements, whether through secure phone payments, chat or email, or through self-service IVR. Powered by PCI Pal, sensitive card information is protected throughout the payment process, helping organisations reduce compliance risk while delivering a smoother experience for customers. Our secure contact centre payments solution can be tailored to your existing systems and telephony design, ensuring the right fit for your environment.

Enable secure contact centre payments without disrupting service

Allow your teams to take payments safely while maintaining the natural flow of conversations. With payment technology that helps support PCI DSS compliance requirements, agent-assisted payments enable your team to guide customers through transactions while sensitive card data remains protected.

As part of the Liberty Converse platform, secure payments can be implemented in line with your existing systems and operational requirements. Speak with our team to see how our secure contact centre payments solution can fit into your customer engagement strategy.

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Essential cloud contact centre tools for smarter customer engagement

Our cloud customer engagement solutions bring together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

AI Autonomous Agents

Agentic AI support that handles more complex tasks autonomously, helping customers resolve their enquiries.

AI Virtual Assistants

Intelligent assistants that work across voice and digital channels automating routine enquiries.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

Workforce Engagement Management

Optimise team performance and compliance to boost productivity.