Collaborate Better with Microsoft Teams Contact Centre Integration

Enable complete collaboration with managers, supervisors, agents and customers with Liberty Converse for Microsoft Teams.

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Customer collaboration at its best

Enable complete collaboration across your teams with Liberty Converse, our leading contact centre solution. Integrated with Microsoft Teams, Liberty Converse delivers unparalleled teamwork and communication in your contact centre.

Perfect for today’s hybrid and remote contact centre teams, Liberty Converse empowers you to communicate effectively from anywhere.

Stay on top of dynamic situations and customer expectations effortlessly while agents confidently engage customers, backed by peers and managers.

Access voice and digital channel support, plus intelligent call and chatbot routing with Liberty Converse and Microsoft Teams.

Craft extraordinary agent and customer experiences with all the essential tools at your fingertips!

Communicate freely wherever you’re based

Complete visibility of team and conversations

Uninterrupted agent and customer engagement

Team engagement and support from peers and managers

Empower your contact centre – Liberty Converse’s integration with Microsoft Teams

Certified to Microsoft exacting standards, Liberty Converse for Microsoft Teams provides the quality and compliance you need for your technology choices.

Boost agent efficiency – seamlessly connect with the entire organisation through Microsoft Teams calls and messages within the Liberty Converse contact centre app.

Enhance customer and agent experiences – achieve fast first-call resolution and reduced handling time.

Access from anywhere – enjoy incredible collaboration and teamwork, whether working from home or the office.

Microsoft gold partner logo

Netcall has been a Gold Microsoft Partner for over 13 years. As Liberty Converse is Microsoft Teams certified, you can boost your team’s productivity and dramatically improve customer experience performance.

Experience the winning blend of Liberty Converse and Microsoft Teams

Agent availability

Spot agent status instantly within the app.

Agent evaluation

Tailored performance evaluations with contact recording.

Manage shifts and rotas

Organise effortlessly in your Microsoft Teams shared workspace.

Omni-channel handling

Master channel management, snippets, interaction history, wrap-up codes, and reporting.

Real-time reporting

Create precise reports for timely decisions and performance monitoring.

Flexible self-service front-end

Customisable IVR menus, advanced speech recognition, web assistants, and chatbots.

Integrated call-back

Slash call abandons and match reply calls with agent availability.

Deliver connected contact centre collaboration with Microsoft Teams

If you’d like to see how Liberty Converse integrated with Microsoft Teams can unite your agents, supervisors and service teams – enabling seamless communication, faster resolutions and greater efficiency – get in touch and we’ll help you explore the right contact centre strategy for your organisation.

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Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

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