AI That Helps Your Contact Centre Work Smarter – Safely and Efficiently

Converse CX uses embedded AI to understand customer interactions, assist agents in real time, and safely take approved actions – reducing effort, speeding up resolutions and improving consistency.

  1. Smart Summaries turn long calls or chats into actionable notes
  2. Virtual Agents automate routine queries and hand off seamlessly
  3. Safe Automation trigger workflows under your control with confidence
See it in action Find out more about Liberty Converse


Deliver faster, more personalised service with AI that works across voice, chat and digital channels

AI‑powered assistants and analytics help teams resolve issues quickly, guide agents in real time and free humans to focus on complex interactions.

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Create great CX

Empower customers to resolve issues themselves the first time, through any channel or with help from your team.

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Equip employees

Give your team the tools to access the correct information with AI assistance, to help customers immediately.

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Increase efficiency

Seamlessly blend digital and employee-assisted channels to boost efficiency.

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Reduce admin costs

Simplify and consolidate digital and voice channel management using a single tool.

Connected, smarter, AI-enhanced customer journeys

Our flexible and responsive contact centre solution provides your teams and customers a seamless, efficient and friction-free experience. Powered by Liberty’s AI engine, customers and teams can fulfil requests quicker than ever.

The Rotherham NHS Foundation Trust

“Using Liberty Converse’s Virtual Agent reporting, we run live observe–learn–improve cycles on real staff interactions. By analysing conversations as they happen, we surface gaps missed in testing, unmet intents, unexpected pathways, ambiguous language and tune journeys within minutes, not release cycles. This rapid feedback loop ensures our virtual assistant is continuously refined – improving accuracy, coverage and user experience every day.”

James Rawlinson

Director of Health Informatics, The Rotherham NHS Foundation Trust

Read their story

Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key features in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice and messaging channels so customers can interact how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Optimise team performance and compliance to boost productivity.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

Scale your contact centre with AI

If you’d like to see how AI can help you handle more interactions, automate routine tasks and support your agents with intelligence – all while scaling efficiently – get in touch and we’ll help you explore the right AI strategy for your contact centre, from virtual agents to real‑time guidance and insights.

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Other related topics

Digital interaction

Digital interaction

Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.

Conversational AI & Chatbots

Conversational AI & Chatbots

Smarter chatbots have arrived. Enhance your customers’ experience with instant, personalised help 24/7, while reducing costs and pressures on your team.

Voice interaction

Voice interaction

Boost customer satisfaction with excellent call quality, smart routing and customisable voice options.

Voicebots & IVR

Voicebots & IVR

Provide customers with fast and effortless connections, day or night. Use voicebots with conversational AI to route calls and resolve enquiries quickly.

Empower agents to be the CX difference
Create a contact centre from scratch and within minutes with Liberty Converse CX
Easily transcribe calls with Liberty Converse CX