Celebrating Continued Excellence:

Netcall Improves on High Employee Engagement, Reaching 87% for 2025

7th January 2026

by Mandi Crusco

At Netcall, we are delighted to announce that our employee engagement score for 2025 has reached an outstanding 87%. This represents an impressive 5% increase from our already strong 82% score in 2024.

This achievement is particularly meaningful when viewed in context. It places us firmly in the top 10% of over 1,000 UK and global technology businesses which were surveyed on Culture Amp.

Across our industry, the average engagement score is 70% globally and 66% for UK-based companies. For another year running, we are proud to be significantly outperforming the broader market. This demonstrates our commitment to fostering a supportive and dynamic workplace where every team member feels valued and empowered.

Top strengths highlighted by our employees

With a 78% response rate, our recent engagement survey revealed exceptional scores across key areas:

1. 96% of employees agree they are part of a supportive team
2. 96% of employees agree their manager supports them in their role
3. 93% of employees would recommend Netcall as a great place to work
4. 92% of employees are proud to work at Netcall.

“Netcall’s commitment to fostering a supportive and dynamic workplace has led to an outstanding 5% improvement on last year’s score, taking us to 87% employee engagement for 2025. These remarkable figures demonstrate that the initiatives and values we’ve championed are truly resonating with our team members. The consistent high scores in managerial support and team collaboration reflect our commitment to creating an environment where people feel genuinely supported and valued.”

Mandi Crusco

HR Director, Netcall

Employee engagement is the key to customer engagement

The business case for employee engagement has never been stronger. Gallup’s 2024 State of the Global Workplace report reveals that a staggering 77% of employees worldwide are reported to be disengaged at work. This disengagement cost the world economy $438 billion in lost productivity in 2024, with global employee engagement falling to just 21%.

Here at Netcall, we agree that employee engagement is not only beneficial for our internal performance, it has a direct impact on our external outcomes. Netcall’s team work hard to deliver great customer experience: 98% of Netcall customers surveyed say they would recommend us. And we help our customers create and deliver engaging experiences for their own employees and customers, using our process automation and customer engagement solutions. By empowering our customers to build and manage their own applications, workflows and communications, we enable them to achieve higher levels of engagement, satisfaction and loyalty among their stakeholders.

See for yourself how companies like

are putting their customer and employee engagement first.

What makes Netcall exceptional

Our success is built on several key strengths that make Netcall a fantastic place to work:

1. Recognition and rewards: We believe in celebrating our team’s achievements and ensuring that hard work never goes unnoticed. Our robust recognition programs highlight the contributions of our employees, making them feel appreciated and motivated.
2. Regular communication: Open and transparent communication is at the heart of our culture. We ensure that everyone is kept in the loop with regular updates and opportunities for feedback.
3. Great culture: Our inclusive and vibrant culture is something we are incredibly proud of. We strive to create an environment where everyone feels they belong and can thrive.
4. Strong managerial support: Our managers play a crucial role in supporting their teams. They provide valuable feedback, guidance, and encouragement, helping employees to grow and succeed in their roles.
5. Good corporate vision and solid leadership: Our leadership team is dedicated to steering Netcall towards a bright future. Their clear vision and strategic direction inspire confidence and drive within the organisation.
6. Approachable leadership: We maintain an open-door policy, ensuring that all employees feel comfortable reaching out to leadership with their ideas, concerns, or feedback.
7. Healthy work-life balance: We understand the importance of balancing work with personal life. Our policies and practices support a healthy work-life balance, contributing to overall employee well-being.
8. Great team culture: Collaboration and teamwork are at the core of our operations. Our supportive team environment ensures that everyone feels part of a cohesive unit working towards common goals.
9. Customer-centric approach: We are dedicated to doing the best for our customers. This commitment drives us to continuously improve and innovate, ensuring we deliver exceptional value.

Looking ahead

We are incredibly grateful to the employees who took the time to complete the survey. Staff feedback matters and is greatly appreciated, it helps us celebrate what’s working and improve what’s not, so we can continue to make our workplace even better.

We will now spend time working through the feedback to identify our focus areas and action plans, ensuring we continue to build on this momentum and maintain our position as one of the best places to work in the technology sector.

About the author

Mandi Crusco

HR Director

Mandi has 25+ years’ experience in HR, leading people-focused change across a range of sectors. As HR Director, she is responsible for shaping and delivering the company’s People Strategy in support of its ambitious growth plans. A strong advocate for culture-led transformation, Mandi believes that organisational values should sit at the heart of every decision. She is passionate about creating people strategies that truly make a difference – helping to build environments where employees feel valued, supported and inspired to do their best work.