On-Demand Webinar:
Watch our webinar, where we show you how the latest AI-powered features of Liberty Converse CX are the best kept secret to transforming your operations and deliver outstanding experiences for employees and customers.
From the moment your customers contact you, to triggering cases and resolving them, Liberty Converse CX ensures complex processes are frictionless, automated and effective. And, most importantly, experience is fully orchestrated, fast and efficient – for customers and employees.
Why watch?
You’ll learn how Converse CX can help your organisation to wow your employees and customers — by using AI practically in your contact centre to speed up contact handling and resolution.
AI powered virtual assistants and chatbots
Handling complex queries and providing instant responses to help customers 24/7, freeing up human team members for more complicated tasks.
AI-powered chatbot knowledge base
Automatically supply your chatbots with pre-existing data from websites, FAQs, PDFs etc. using large language models that query your data sources.
Multi-lingual chat translation
From over 75 languages to English, allowing you to respond in your customer’s language of choice, easily integrating with existing products and workflows.
Generative AI summarisation
Supports team members in enhancing customer experience and streamlining post-call wrap-up. You’re also better able to analyse trends and address issues, enabling targeted coaching.
Omnichannel communication
Combines voice, email, SMS, chat, social media, video and integrated call-backs into a unified platform for a consistent, seamless customer and service team experience.
“When Liberty Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”
Sam Johnson
Head of Customer Services, Dreams
Liberty Converse boosts contact centre efficiency with real-time AI, offering instant guidance and insights. Agents respond with confidence, reducing delays and enhancing customer satisfaction.
Baloise quadrupled its document processing automation using Liberty IDP, cutting costs, improving accuracy, and enhancing customer response times. With 65% straight-through processing, employees gained flexibility, and operations became more scalable. The journey continues toward even higher efficiency and automation.
AI in the public sector is transforming local government by streamlining workloads and enhancing services. It helps manage enquiries efficiently, detect risks, and automate tasks without replacing human workers. Proper integration ensures AI supports operations rather than becoming a superficial, trend-driven tool.
Discover the best-kept secret to customer experience with a state-of-the-art, AI-powered customer engagement hub.
