Turning Plans into Progress: Practical Tools for Local Government Reform

Local Government Reorganisation (LGR) submissions are now in – and councils across England have moved from discussion to the reality of designing a new, unified organisation. But once the plans are written, a harder question emerges: How do you turn ambition into structured, controlled, measurable progress?

In this insight-led on-demand session, LGR transformation leaders Craig Willis and Mark Gannon introduce a practical methodology drawn from real-world reform programmes across the UK. They walk through the steps councils can take today to move confidently from planning to delivery – with clarity on what to change, when to change it and how to keep stakeholders aligned.

At the heart of the session is a powerful sector-wide asset: The Local Government Process Reference Model

A shared framework that helps merging councils align services, identify overlaps, prioritise redesign and build a transparent, evidence-based roadmap for implementation. Explore how the model works.

Watch the session to learn how to:

  1. Build a common reference model to create a unified understanding across services, functions and teams
  2. Map and assess existing services to identify overlaps, gaps and areas for harmonisation
  3. Identify systems and data that need rationalisation or alignment early in the journey
  4. Prioritise service redesign using resident impact, risk, dependencies and organisational readiness
  5. Use predefined, sector-aligned processes to accelerate delivery and avoid starting from scratch
  6. Track and communicate progress clearly to members, staff and programme boards.

Whether you are just beginning your LGR planning or preparing to mobilise delivery, this webinar provides a repeatable, proven structure for navigating complexity and making reform achievable. Not overwhelming.

Who should watch

Senior transformation leaders, CIOs, Directors of Digital, Data & Technology, Programme Managers, Heads of Service Design and operational leads responsible for LGR implementation and organisational change.

What you’ll take away

A clear, practical framework for moving from high-level plans to tangible, trackable progress – enabling your council to deliver reform with pace, consistency and lasting impact.

Continue your LGR journey

Read the full blog to explore how it works or discover the Local Government Process Reference Model.

Useful information

Modern Case Management for Councils

Discover how Citizen Hub delivers modern case management for councils – unifying requests, cases and workflows into one platform. Improve resolution times, cut admin and provide clearer updates for citizens